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Models of Improving e-Governance by Back Office Re-Organisation and Integration

Published online by Cambridge University Press:  02 February 2005

HILMAR WESTHOLM
HILMAR WESTHOLM
Affiliation:
Social Scientist Institute for Information Management Bremen
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Abstract

Good service delivery for the users and efficient provision of the services in the back offices is a crucial objective of public administration. The article examines how governance among the different entities in the back offices of service production affects their interoperability and what the main conditions are to improve their integration and service delivery to citizens and companies as users. In a comparative study of back offices in public administrations in 17 European States three innovative strategies or ‘models’ were explored which can lead to improved integration of back offices jointly involved in the production of a specific service. This approach understands different solutions in different countries as functional equivalents. It takes into account that governance structures between entities of the different sectors of the governance triangle are historically grown and therefore cannot simply be copied from one state to another. It also provides leeway for political actors to look for the strategy that fits best their specific socio-political environment.

Type
Research Article
Information
Journal of Public Policy , Volume 25 , Issue 1 , May 2005 , pp. 99 - 132
Copyright
© 2005 Cambridge University Press

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Footnotes

The research study this article is based upon was conducted by the author together with Jeremy Millard and Jonas S. Iverson from the Danish Technological Institute and Herbert Kubicek and Ralf Cimander from the Institute of Information Management Bremen.