Hostname: page-component-78c5997874-g7gxr Total loading time: 0 Render date: 2024-11-15T06:37:13.526Z Has data issue: false hasContentIssue false

Value creation: the future of knowledge management

Published online by Cambridge University Press:  01 September 2008

CHALEE VORAKULPIPAT
Affiliation:
National Electronics and Computer Technology Center, Thailand Science Park, Pathumthani, Thailand; email: chalee.vorakulpipat@nectec.or.th
YACINE REZGUI
Affiliation:
School of Engineering, Cardiff University, Cardiff, Wales, UK;email: RezguiY@cardiff.ac.uk

Absract

The paper provides a review of knowledge management (KM) literature with a focus on recent value creation trends of the KM discipline. The review spans a large spectrum of KM research ranging from the ‘soft’ (socio-organizational) to technical dimensions of KM, published in the academic and trade literature. An interpretive stance is adopted so as to provide a holistic understanding and interpretation of organizational KM research and models. Value creation is grounded in the appropriate combination of human network, social capital, intellectual capital, and technology assets, facilitated by a culture of change. It is argued that to be effective organizations need not only to negotiate their migration from a knowledge sharing to a knowledge creation culture, but also to create sustained organizational and societal values. The latter form the foundation of the proposed ‘knowledge value creation’ concept and represent key organizational and societal challenges faced by modern organizations.

Type
Articles
Copyright
Copyright © Cambridge University Press 2008

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Alavi, M. & Leidner, D. 2001. Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Quarterly 25(1), 107136.CrossRefGoogle Scholar
Allen, V. 1999. The art and practice of being a revolutionary. Journal of Knowledge Management 3(2), 121132.CrossRefGoogle Scholar
Allen, V. 2003. The Future of Knowledge Increasing Prosperity through Value Networks. Butterworth-Heinemann.Google Scholar
Aranda, D. A. & Molina-Fernandez, L. M. 2002. Determinants of innovation through a knowledge-based theory lens. Industrial Management & Data Systems 102(5), 289296.CrossRefGoogle Scholar
Baskerville, R. & Dulipovici, A. 2006. The theoretical foundations of knowledge management. Knowledge Management Research & Practice 4(2),83105.CrossRefGoogle Scholar
Benjamins, V. R., Fensel, D., Decker, S. & Perez, A. G. 1999. (KA)2: building ontologies for the Internet: a mid-term report. International Journal of Human-Computer Studies 51(3), 687712.CrossRefGoogle Scholar
Blair, M. M. & Wallman, S. M. H. 2001. Unseen Wealth: Report of the Broolings Task Force on Intangibles. Brookings Institution Press.Google Scholar
Bolisani, E. & Scarso, E. 1999. Information technology management: A knowledge-based perspective. Technovation 19, 209217.CrossRefGoogle Scholar
Bontis, N., Dragonetti, N., Jacobsen, K. & Roos, G. 1999. The knowledge toolbox: A review of the tools available to measure and manage intangible resources. European Management Journal 17(4), 391402.CrossRefGoogle Scholar
Brown, J. & Duguid., P. 1998. Organizing knowledge. California Management Review 40(3), 90112.CrossRefGoogle Scholar
Burrell, G. & Morgan, G. 1979. Sociological Paradigms and Organisational Analysis. Heineman.Google Scholar
Burrows, G. R., Drummond, D. L. & Martinsons, M. G. 2005. Knowledge management in China. Communications of the ACM 48(4), 7376.CrossRefGoogle Scholar
Chase, R. L. 1997. Knowledge management benchmarks. Journal of Knowledge Management 1(1), 8392.CrossRefGoogle Scholar
Chatzkel, J. 2004. Establishing a global KM initiative: The Wipro story. Journal of Knowledge Management 8(2), 618.CrossRefGoogle Scholar
Choo, C. W. 1999. The art of scanning the environment. ASIS Bulletin Pre-print www.choo.fis.utoronto.ca/FIS/ResPub/ASISbulletin/default.htmlCrossRefGoogle Scholar
Choo, C. W. 2003. Perspectives on managing knowledge in organizations. Cataloging and Classification Quarterly 37(12), 205220.CrossRefGoogle Scholar
Christiansson, P. 2003. Next Generation Knowledge Management Systems for the Construction Industry, CIB W78 Construction IT Bridging the Distance, Auckland, April 23–25.Google Scholar
Cohen, D. & Prusak, L. 2001. In Good Company: How Social Capital Makes Organizations Work. Harvard Business School Press.Google Scholar
Danchev, A. 2006. Social Capital and Sustainable Behaviour of the Firm, Industrial Management & Data Systems 106(7), 953965.CrossRefGoogle Scholar
Davenport, T. & Prusak, L. 1998. Working Knowledge: How Organizations Manage What They Know. Harvard Business School Press.Google Scholar
Davenport, T. H., DeLong, D. W. & Beers, M. C. 1998. Successful Knowledge Management Projects. Sloan Management Review 39(2), 4357.Google Scholar
Davis, F. D. 1989. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly 13(3), 319340.CrossRefGoogle Scholar
Deetz, S. 1996. Describing differences in approaches to organization science: Rethinking Burrell and Morgan and their legacy. Organization Science 7(2), 191207.CrossRefGoogle Scholar
Denning, S. 1999. Seven basics of knowledge management. Communication Technology Decisions. Autumn/Winter (1).Google Scholar
Despres, C. & Chauvel, D. 1999. Knowledge management(s). Journal of Knowledge Management 3(2), 110123.CrossRefGoogle Scholar
Earl, M. 2001. Knowledge management strategies: Toward a taxonomy. Journal of Management Information Systems 18(1), 215233.Google Scholar
Firestone, J. M. & McElroy, M. W. 2003. Key Issues in the New Knowledge Management. Butterworth-Heinemann.Google Scholar
Gebert, H., Geib, M., Kolbe, L. & Brenner, W. 2003. Knowledge-enabled customer relationship management: Integrating customer relationship management and knowledge management concepts. Journal of Knowledge Management 7(5), 107123.CrossRefGoogle Scholar
Gilbert, M. & Cordey-Hayes, M. 1996. Understanding the process of knowledge transfer to achieve successful technological innovation. Technovation 16(6), 301312.CrossRefGoogle Scholar
Gourlay, S. 2003. The SECI model of knowledge creation: Some empirical shortcomings. The Fourth European Conference on Knowledge Management. Oxford, UK, 377386.Google Scholar
Hansen, M. T., Nohria, N. & Tierney, T. 1999. What’s your strategy for managing knowledge? Harvard Business Review 77, 101116.Google ScholarPubMed
Hedlund, G. 1994. A model of knowledge management and the N-form corporation. Strategic Management Journal 15, 7390.CrossRefGoogle Scholar
Hofstede, G. H. 2001. Culture’s consequences: Comparing values. Behaviors, Institutions and Organizations Across Nations. Sage.Google Scholar
Holaspple, C. W. & Joshi., K. D. 2003. A knowledge management ontology. In Handbook on Knowledge Management, Holaspple, C. W. (ed.). Springer-Verlag, 89–124.CrossRefGoogle Scholar
Huseby, M. & Chou, S. T. 2003. Applying a knowledge-focused management philosophy to immature economies. Industrial Management & Data Systems 102(1), 1725.Google Scholar
Huysman, M. & Wulf, V. 2006. IT to support knowledge sharing in communities, towards a social capital analysis. Journal of Information Technology 21, 4051.CrossRefGoogle Scholar
Koenig, M. E. D. 2002. The third stage of KM emerges. KMWorld 11(3), 2021.Google Scholar
KPMG 1998. Case Study: Building a Platform for Corporate Knowledge. KPMG Management Consulting.Google Scholar
Lee, J. 2001. The impact of knowledge sharing, organizational capability and partnership quality on IS outsourcing success. Information and Management 38(2001), 323335.CrossRefGoogle Scholar
Lee, S. M. & Hong, S. 2002. An enterprise-wide knowledge management infrastructure. Industrial Management & Data Systems 102(1), 1725.CrossRefGoogle Scholar
Lesser, E. & Prusak, L. 1999. Communities of practice, social capital and organizational knowledge. Information Systems Review 1(1), 310.Google Scholar
Lesser, E. L. 2000. Knowledge and Social Capital: Foundations and Applications. Butterworth Heinemann.Google Scholar
Liebowitz, J. & Suen, C. Y. 2000. Developing knowledge management metrics for measuring intellectual capital. Journal of Intellectual Capital 1(1), 5467.CrossRefGoogle Scholar
Løwendahl, B. R., Revang, Ø. & Fosstenløkken, S. M. 2001. Knowledge and value creation in professional service firms: A framework for analysis. Human Relations 54(7), 911931.CrossRefGoogle Scholar
Malhotra, Y. 1999. Beyond ‘Hi-Tech Hidebound’ Knowledge Management: Strategic Information Systems for the New World of Business. Working Paper BRINT Research Institute.Google Scholar
Markus, L. M. 2001.Toward a theory of knowledge reuse: Types of knowledge reuse situations and factors in reuse success. Journal of Management Information Systems 18(1), 5793.Google Scholar
McAdam, R. & Galloway, A. 2005. Enterprise resource planning and organisational innovation: A management perspective. Industrial Management & Data Systems 105(3), 280290.CrossRefGoogle Scholar
McAdam, R. & McCreedy, S. 1999. A critical review of knowledge management models. The Learning Organisation 6(3), 91100.CrossRefGoogle Scholar
McDermott, R. & O’Dell, C. 2001. Overcoming cultural barriers to sharing knowledge. Journal of Knowledge Management 5(1), 13673270.CrossRefGoogle Scholar
Nahapiet, J. & Ghoshal, S. 1998. Social capital, intellectual capital, and the organizational advantage. Academy of Management Review 23(2), 242266.CrossRefGoogle Scholar
Nonaka, I. & Takeuchi, H. 1995. The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. Oxford University Press.CrossRefGoogle Scholar
Nonaka, I., Toyama, R. & Konno, N. 2000. SECI, Ba and Leadership: A unified model of dynamic knowledge creation. Long Range Planning 33, 534.CrossRefGoogle Scholar
O’Dell, C. & Grayson, C. J. 1998. If only we knew what we know: identification and transfer of internal best practices. California Management Review 40(3), 154174.CrossRefGoogle Scholar
Okunoye, A. 2002. Towards a framework for sustainable knowledge management in organisations in developing countries. The IFIP World Computer Congress Canada (WCC2002), Brunnstein, K. & Berleur, J. (eds). Montreal, Canada, 225–237.Google Scholar
Osterloh, M. & Frey, B. 2000. Motivation, knowledge transfer, and organizational forms. Organization Science 11(5), 538550.CrossRefGoogle Scholar
Pan, S. & Scarbrough, H. 1998. A socio-technical view of knowledge sharing at Buckman laboratories. Journal of Knowledge Management 2(1), 5566.CrossRefGoogle Scholar
Pentland, B. T. 1995. Information systems and organizational learning: The social epistemology of organizaional knowledge systems. Accounting. Management and Information Technologies 5(1), 121.CrossRefGoogle Scholar
Powell, T. C. & Dent-Micallef, A. 1999. Information technology as competitive advantage: The role of human, business, and technology resources. Strategic Management Journal 18(5), 375405.3.0.CO;2-7>CrossRefGoogle Scholar
Preiss, K., Goldman, S. L. & Nagel, R. N. 1996. Cooperate to Compete: Building Agile Business Relationships. Van Nostrand Reinhold.Google Scholar
Pynadath, D. V. & Tambe, M. 2002. The communicative multiagent team decision problem: Analyzing teamwork theories and models. Journal of Artificial Intelligence Research 16 389423.CrossRefGoogle Scholar
Ramesh, V. & Dennis, A. R. 2002. The Object-Oriented Team: Lessons for Virtual Teams from Global Software Development, HICSS35, Hawaii, 212–221.CrossRefGoogle Scholar
Rastogi, P. N. 2000. Knowledge management and intellectual capital: The new virtuous reality of competitiveness. Human Systems Management 19(1), 3948.CrossRefGoogle Scholar
Reddy, S. B. & Reddy, R. 2002. Competitive agility and the challenge of legacy information systems. Industrial Management & Data Systems 102(1), 516.CrossRefGoogle Scholar
Rezgui, Y. 2001. Review of information and knowledge management practices state of the art in the construction industry. Knowledge Engineering Review 16(2), 241254.CrossRefGoogle Scholar
Rezgui, Y. 2006. Ontology driven knowledge management using information retrieval techniques. Computing in Civil Engineering 20(3), 261270.CrossRefGoogle Scholar
Rezgui, Y. (2007a) Knowledge systems and value creation: An action research investigation. Industrial Management & Data Systems 107(2), 166182.CrossRefGoogle Scholar
Rezgui, Y. (2007b) Text-based domain ontology building using TF-IDF and metric clusters techniques. Knowledge Engineering Review 22(4), 379403.CrossRefGoogle Scholar
Rezgui, Y. (2007c) Exploring virtual team-working effectiveness in the construction sector. Interacting with Computers 19(1), 96112.CrossRefGoogle Scholar
Rice, J. L. & Rice, B. S. 2005. The applicability of the SECI model to multi-organisational endeavours: An integrative review. International Journal of Organisational Behaviour 9(8), 671682.Google Scholar
Roberts, J. 2000. From know-how to show-how? Questioning the role of information and communication technologies in knowledge transfer. Technology Analysis & Strategic Management 12(4), 429443.CrossRefGoogle Scholar
Rus, I., Lindvall, M. & Sinha, S. S. 2002. Knowledge management in software engineering. IEEE Software 19(3), 2638.CrossRefGoogle Scholar
Scarbrough, H., Swan, J. & Preston, J. 1999. Knowledge Management: A Literature Review. Institute of Personnel and Development.Google Scholar
Schultze, U. 1998. Investigating the contradictions in knowledge management. IFIP Conference on Information Systems. Helsinki, 155174.Google Scholar
Senge, P. 1990. The Fifth Discipline: The Art & Practice of the Learning Organization. Currency Doubleday.Google Scholar
Simonin, B. 1999. Ambiguity and the process of knowledge transfer in strategic alliances. Strategic Management Journal 20(1999), 595623.3.0.CO;2-5>CrossRefGoogle Scholar
Snowden, D. 2002. Complex acts of knowing; paradox and descriptive self-awareness. Journal of Knowledge Management 6(2), 114.CrossRefGoogle Scholar
Spender, J.-C. 1998. The dynamics of individual and organizational knowledge. In Managerial and Organizational Cognition: Theory, Methods and Research, Eden, C. & Spender, J.-C. (eds). Sage.Google Scholar
Studer, R., Benjamins, V. R. & Fensel, D. 1998.Knowledge engineering: principles and methods. Data & Knowledge Engineering 25(1–2), 161197.CrossRefGoogle Scholar
Sveiby, K. 1999. Industry Led Sharing of Knowledge: The Future of Hi-Tech Education? www.sveiby.comGoogle Scholar
Tan, B., Wei, K., Huang, W. & Ng, G. 2000. A dialogue technique to enhance electronic communication in virtual teams. IEEE Transactions on Professional Communications 43(2), 153165.CrossRefGoogle Scholar
Teece, D. 1998. Capturing value from knowledge assets: The new economy, markets for know-how, and intangible assets. California Management Review 40(3), 5579.CrossRefGoogle Scholar
Tenkasi, R. & Boland, R. 1996. Exploring knowledge diversity in knowledge intensive firms: A new role for information systems. Journal of Organizational Change Management 9(1), 7991.CrossRefGoogle Scholar
Tsai, W. & Ghoshal, S. 1998. Social capital and value creation: The role of intrafirm networks. Academy of Management Journal 41(4), 464476.CrossRefGoogle Scholar
Vaishnavi, V. K., Buchanan, G. C. & Kuechler, W. L. 1997. A data/knowledge paradigm for the modeling and design of operations support systems. IEEE Transactions on Knowledge and Data Engineering 9(2), 275291.CrossRefGoogle Scholar
Van Ryssen, S. & Hayes Godar, S. 2000. Going international without going international: multinational virtual teams. Journal of International Management 6, 4960.CrossRefGoogle Scholar
VISION 2003. VISION Next Generation Knowledge Management. http://km.aifb.uni-karlsruhe.de/fzi/vision/.Google Scholar
Vorakulpipat, C. & Rezgui, Y. 2006. From knowledge sharing to value creation: three generations of knowledge management. The 2006 IEEE International Engineering Management Conference, Salvador, Brazil, 214–220.Google Scholar
Wagner, C., Cheung, K., Lee, F. & Ip, R. 2003. Enhancing e-government in developing countries: Managing knowledge through virtual communities. Electronic Journal on Information Systems in Developing Countries 14(4), 120.CrossRefGoogle Scholar
Warkentin, M. & Beranek, P. M. 1999. Training to improve virtual team communication. Information Systems Journal 9 271289.CrossRefGoogle Scholar
Wei, C. C., Choy, C. S. & Yeow, P. H. P. 2006. KM implementation in Malaysian telecommunication industry: An empirical analysis. Industrial Management & Data Systems 106(8), 11121132.Google Scholar
Wenger, E., McDermott, R. & Snyder, W. M. 2002. Cultivating communities of practice: A guide to managing knowledge. Harvard Business School Press.Google Scholar
Wetherill, M., Rezgui, Y., Boddy, S., Cooper, G. 2007. Intra and Inter-organisational knowledge services to promote informed sustainability practices. Computing in Civil Engineering 21(2), 7889.CrossRefGoogle Scholar
Wheatcroft, J. 2000. Organizational change, the story so far. Industrial Management & Data Systems 100(1), 59.Google Scholar
Whittaker, S., Frohlich, D. M. & Daly-Jones, O. 1994. Informal Workplace communication: what is it like and how might we support it? CHI ’94. ACM Press, 131137.CrossRefGoogle Scholar
Wiig, K. M. 1997. Roles of knowledge-based systems in support of knowledge management. In Knowledge Management and its Integrative Elements, Liebowitz, J. & Wilcox, L. C. (eds). CRC Press, 69–87.Google Scholar
Wiig, K. M. 1999. What future knowledge management users may expect. Journal of Knowledge Management 3(2), 155165.CrossRefGoogle Scholar
Wiig, K. M. 2002. New generation knowledge management: What may we expect? Knowledge Research Institute www.krii.com/downloads/new_gen_km.pdf.Google Scholar