Hostname: page-component-78c5997874-4rdpn Total loading time: 0 Render date: 2024-11-15T18:17:15.276Z Has data issue: false hasContentIssue false

Challenging generalisations: Leveraging the power of individuality in support group interactions

Published online by Cambridge University Press:  24 July 2020

Marco Pino*
Affiliation:
Loughborough University, UK
*
Address for correspondence: Marco Pino Loughborough University, Communication and Media Brockington Building, Margaret Keay Rd, Loughborough, LE11 3TUUnited Kingdom of Great Britain and Northern Irelandm.pino@lboro.ac.uk

Abstract

Explicit generalisations are statements that attribute a characteristic to all members of a social category (e.g. drug users). This article examines the tensions and negotiations that the use of generalisations prompts within support group interactions. Generalisations are practices for the cautious implementation of delicate actions. They can be used to convey perspectives on group members’ experiences by implication (without commenting on them directly), by virtue of those members belonging to the category to which a generalisation applies. At the same time, generalisations can misrepresent some individual cases within that category. Using conversation analysis, the article investigates how generalisations are deployed, challenged, and then defended in support group interactions. These analyses identify a tension between utilising the sense-making resources that category memberships afford, and the protection of its members from unwelcome generalisations. Data consist of recorded support-group meetings for people recovering from drug addiction (in Italy) and for bereaved people (in the UK). (Bereavement, conversation analysis, delicacy, drug addiction, generalisation, individuality, membership categorisation, morality, support groups)*

Type
Articles
Copyright
Copyright © The Author(s), 2020. Published by Cambridge University Press

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

Footnotes

*

I would like to thank two anonymous reviewers for their helpful comments on this article. My gratitude also goes to Rein Sikveland for commenting on an early version of this article.

Work on the TC data was funded by the People Programme (Marie Curie Actions) of the European's Union Seventh Framework Programme (FP7/2007-2013) under REA grant agreement no 626893. The contents of this article reflect only the views of the author and not the views of the European Commission.

References

REFERENCES

Auburn, Timothy (2005). Narrative reflexivity as a repair device for discounting ‘cognitive distortions’ in sex offender treatment. Discourse & Society 16:697718.10.1177/0957926505054942CrossRefGoogle Scholar
Billig, Michael (1985). Prejudice, categorization and particularization: From a perceptual to a rhetorical approach. European Journal of Social Psychology 15(1):79103.10.1002/ejsp.2420150107CrossRefGoogle Scholar
Drew, Paul (2018). Inferences and indirectness in interaction. Open Linguistics 4:241–59.10.1515/opli-2018-0013CrossRefGoogle Scholar
Edwards, Derek (1991). Categories are for talking: On the cognitive and discursive bases of categorization. Theory & Psychology 1(4):515–42.10.1177/0959354391014007CrossRefGoogle Scholar
Edwards, Derek (1997). Discourse and cognition. Thousand Oaks, CA: SAGE.Google Scholar
Heritage, John (1984a). A change-of-state token and aspects of its sequential placement. In Maxwell Atkinson, J. & Heritage, John (eds.), Structures of social action: Studies in conversation analysis, 299345. Cambridge: Cambridge University Press.Google Scholar
Heritage, John (1984b). Garfinkel and ethnomethodology. Cambridge: Polity Press.Google Scholar
Heritage, John (2011). Territories of knowledge, territories of experience: Empathic moments in interaction. In Stivers, Tanya, Mondada, Lorendza, & Steensig, Jacob (eds.), The morality of knowledge in conversation, 159–83. Cambridge: Cambridge University Press.10.1017/CBO9780511921674.008CrossRefGoogle Scholar
Hester, Stephen, & Eglin, Peter (1997). Membership categorization analysis: An introduction. In Hester, Stephen & Eglin, Peter (eds.), Culture in action: Studies in membership categorization analysis, 123. Boston, MA: International Institute for Ethnomethodology and University Press of America.Google Scholar
Jefferson, Gail (2004). Glossary of transcript symbols with an introduction. In Lerner, Gene H. (ed.), Conversation analysis: Studies from the first generation, 1323. Philadelphia, PA: John Benjamins.10.1075/pbns.125.02jefCrossRefGoogle Scholar
Kitzinger, Celia (2000). How to resist an idiom. Research on Language and Social Interaction 33(2):121–54.10.1207/S15327973RLSI3302_1CrossRefGoogle Scholar
Kübler-Ross, Elisabeth (1969). On death and dying. New York: The Macmillan Company.Google Scholar
Lerner, Gene H. (1996). Finding ‘face’ in the preference structures of talk-in-interaction. Social Psychology Quarterly 59(4):303–21.10.2307/2787073CrossRefGoogle Scholar
Lerner, Gene H. (2013). On the place of hesitating in delicate formulations: A turn-constructional infrastructure for collaborative indiscretion. In Hayashi, Makoto, Raymond, Geoffrey, & Sidnell, Jack (eds.), Conversational repair and human understanding, 95134. Cambridge: Cambridge University Press.Google Scholar
Lewis, Laura Foran (2016). Realizing a diagnosis of autism spectrum disorder as an adult. International Journal of Mental Health Nursing 25:346–54.10.1111/inm.12200CrossRefGoogle ScholarPubMed
Lime Connect (2018). Leading perspectives on disability: A Q&A with Dr. Stephen Shore. Online: https://www.limeconnect.com/opportunities_news/detail/leading-perspectives-on-disability-a-qa-with-dr-stephen-shore.Google Scholar
Logren, Aija; Ruusuvuori, Johanna; & Laitinen, Jaana (2017). Self-reflective talk in group counselling. Discourse Studies 19(4):422–40.10.1177/1461445617706771CrossRefGoogle Scholar
Pearce, Steve, & Pickard, Hanna (2013). How therapeutic communities work: Specific factors related to positive outcome. International Journal of Social Psychiatry 59(7):636–45.10.1177/0020764012450992CrossRefGoogle ScholarPubMed
Peräkylä, Anssi, & Silverman, David (1991). Owning experience: Describing the experience of other persons. Text 11(3):441–80.10.1515/text.1.1991.11.3.441CrossRefGoogle Scholar
Pino, Marco (2018). Invoking the complainer's past transgressions: A practice for undermining complaints in therapeutic community meetings. Research on Language and Social Interaction 51(2):194211.10.1080/08351813.2018.1449453CrossRefGoogle Scholar
Pollner, Melvin, & Stein, Jill (1996). Narrative mapping of social worlds: The voice of experience in alcoholics anonymous. Symbolic Interaction 19(3):203–23.10.1525/si.1996.19.3.203CrossRefGoogle Scholar
Pomerantz, Anita (1978). Compliment responses: Notes on the cooperation of multiple constraints. In Schenkein, Jim (ed.), Studies in the organization of conversational interaction, 79112. New York: Academic Press.10.1016/B978-0-12-623550-0.50010-0CrossRefGoogle Scholar
Raymond, Geoffrey, & Heritage, John (2006). The epistemics of social relations: Owning grandchildren. Language in Society 35(5):677705.10.1017/S0047404506060325CrossRefGoogle Scholar
Robles, Jessica S. (2015). Extreme case (re)formulation as a practice for making hearably racist talk repairable. Journal of Language and Social Psychology 34(4):390409.10.1177/0261927X15586573CrossRefGoogle Scholar
Sacks, Harvey (1984). On doing ‘being ordinary’. In Atkinson, J. Maxwell & Heritage, John (eds.), Structures of social action: Studies in conversation analysis, 413–29. Cambridge: Cambridge University Press.Google Scholar
Sacks, Harvey (1992). Lectures on conversation, vol 1. Oxford: Blackwell.Google Scholar
Schegloff, Emanuel A. (2007a). A tutorial on membership categorization. Journal of Pragmatics 39(3):462–82.10.1016/j.pragma.2006.07.007CrossRefGoogle Scholar
Schegloff, Emanuel A. (2007b). Categories in action: Person-reference and membership categorization. Discourse Studies 9(4):433–61.10.1177/1461445607079162CrossRefGoogle Scholar
Schegloff, Emanuel A. (2007c). Sequence organization in interaction: A primer in conversation analysis I. Cambridge: Cambridge University Press.10.1017/CBO9780511791208CrossRefGoogle Scholar
Sharrock, W. W., & Turner, Roy (1978). On a conversational environment for equivocality. In Schenkein, Jim (ed.), Studies in the organization of conversational interaction, 173–97. New York: Academic Press.10.1016/B978-0-12-623550-0.50014-8CrossRefGoogle Scholar
Sidnell, Jack, & Stivers, Tanya (2013). Handbook of conversation analysis. Boston, MA: Wiley-Blackwell.Google Scholar
Steinberg, Dominique Moyse (2004). The mutual-aid approach to working with groups: Helping people help one another. 2nd edn. Binghamton, NY: The Haworth Press.Google Scholar
Stokoe, Elizabeth (2009). Doing actions with identity categories: Complaints and denials in neighbor disputes. Text & Talk 29(1):7597.10.1515/TEXT.2009.004CrossRefGoogle Scholar
Stokoe, Elizabeth (2012). Moving forward with membership categorization analysis: Methods for systematic analysis. Discourse Studies 14(3):277303.10.1177/1461445612441534CrossRefGoogle Scholar
Whitehead, Kevin A. (2018). Managing the moral accountability of stereotyping. Journal of Language and Social Psychology 37(3):288309.10.1177/0261927X17723679CrossRefGoogle Scholar
Wootton, A. J. (1977). Sharing: Some notes on the organization of talk in a therapeutic community. Sociology 11:333–50.10.1177/003803857701100205CrossRefGoogle Scholar
Zimmerman, Don H., & Pollner, Melvin (1970). The everyday world as a phenomenon. In Douglas, Jack D. (ed.), Understanding everyday life, 80103. Chicago, IL: Aldine.Google Scholar