Hostname: page-component-78c5997874-8bhkd Total loading time: 0 Render date: 2024-11-13T03:49:54.447Z Has data issue: false hasContentIssue false
  • English
  • Français

BM+IM=KM

Published online by Cambridge University Press:  31 July 2008

Lesley Robinson
Lesley Robinson
Affiliation:
Lesley Robinson has been an Independent Information Consultant for nearly 3 years and specialises in advising companies on information and knowledge strategies, the development and coaching of information professionals and service marketing. Lesley is a qualified information professional and also has an MBA from Cranfield Business School in the UK. Her previous career has been in consultancy and recruitment within the information industry, as well as general management consultancy with employers such as Bain & Company, KPMG and the Financial Times. Lesley is an active writer and speaker within the information world, is Sponsorship Co-ordinator for the City Information Group and is also a visiting lecturer to business information courses in London. She was also a member of the Executive Conference Committee for ‘Online Information 2001’. Lesley can be contacted by email at lesley.robinson@dial.pipex.com, or tel: 020 8871 4284.
Get access Rights & Permissions [Opens in a new window]

Extract

Uttering the phrase knowledge management (KM) evokes all sorts of facial expressions in different audiences ranging from bewilderment, confusion and non-chalance through to blatant boredom. As an independent consultant working in this area, I am particularly attuned to these facial expressions when I address I this subject. I prefer my clients to be in the ‘bewildered’ or ‘confused’ state as this indicates they think that KM could be important to them but they are not sure how it could impact their businesses. Many also have an underlying enthusiasm for the topic as there is still a lot of buzz and talk about the ‘knowledge economy’. Those in the ‘non-chalant’ and ‘bored’ categories are much harder to turn around as they have probably ‘already tried knowledge management and it didn’t work. Their initial enthusiasm has turned to cynicism, they do not like being told they got it wrong but they are looking for ways to recoup their investment of both time and money.

Type
Research Article
Information
Legal Information Management , Volume 2 , Issue 1 , Spring 2002 , pp. 8 - 10
Copyright
Copyright © The British and Irish Association of Law Librarians 2002

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)