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Stats the Way to do it! Making Metrics Work for You

Published online by Cambridge University Press:  29 May 2009

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Abstract

This article by James Mullan looks at a number of different tools for gathering metrics, discusses developing information services using these tools and emphasises their importance as a management tool in recessionary times.

Keywords

information servicesstatistics
Type
Articles
Information
Legal Information Management , Volume 9 , Issue 2 , June 2009 , pp. 125 - 130
Copyright
Copyright © The British and Irish Association of Law Librarians 2009

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References

Further reading

Ryan, (F.) (2006) Proving the value of information services using metrics: using a relational database management system to defend and develop your service. Business Information Review 23(1), p. 26–34.CrossRefGoogle Scholar
Hendricks, (B.) et al. (2006) Establishing the return on investment for information and knowledge services: a practical approach to show added value for information and knowledge centres, corporate libraries and documentation centres. Business Information Review 23(1), p. 13–25.CrossRefGoogle Scholar
Corrall, S. (2000) Strategic Management of Information Services: a Planning Handbook. London: Aslib/IMI.Google Scholar
Best, (Joel) (2001) Damned Lies and Statistics: Untangling Numbers from the Media, Politicians, and Activists. University of California Press. ISBN 0520219783, 9780520219786. 190 pagesGoogle Scholar