Hostname: page-component-cd9895bd7-lnqnp Total loading time: 0 Render date: 2024-12-25T06:43:29.795Z Has data issue: false hasContentIssue false

Leader–Member Relationship and Burnout: The Moderating Role of Leader Integrity

Published online by Cambridge University Press:  25 June 2015

Jane Y. Jiang
Affiliation:
Nanjing University, China
Kenneth S. Law
Affiliation:
The Chinese University of Hong Kong, China
James J. M. Sun
Affiliation:
Renmin University, China
罗胜强
Affiliation:
The Chinese University of Hong Kong, China
孙健敏
Affiliation:
Renmin University, China

Abstract

In this study, we propose and test the idea that a strong relationship between leader and follower will be associated with the subordinate’s burnout. We base the study on the leader–member exchange framework (LMX), resource exchange theory, and the job demands–resources model of burnout, and conceptualize that a strong LMX is associated with burnout in two ways: high LMX involves high job demands, which lead to exhaustion; low LMX involves low job resources, which leads to cynicism. We propose that the relationship between LMX and the two forms of burnout will be stronger when the leader is perceived to be low on moral integrity. Using a survey of 218 employees, we find support for the hypotheses. Implications for future research and managerial practices are discussed.

摘要

摘要

本研究提出并检验了领导下属关系与下属工作倦怠之间的关系。基于领导-成员交换理论、资源交换理论,以及工作倦怠模型,本研究提出领导-成员关系有可能会通过两个途径导致下属的工作倦怠:高水平的领导-成员关系会使下属感知的工作要求过多,进而引起精力耗竭;而低水平的领导-成员关系会使下属感知的工作资源过少,进而可能引起工作冷漠。本研究进一步提出,当下属感知到领导的道德正直度较低时,上面的两个关系都会更强。研究以218名员工为样本进行调研,假设得到了检验。本文最后讨论了该研究结果对未来研究及管理实践的启示。

Type
Special Issue Articles
Copyright
Copyright © International Association for Chinese Management Research 2014

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Bakker, A. B., Demerouti, E., De Boer, E., & Schaufeli, W. B. 2003b. Job demands and job resources as predictors of absence duration and frequency. Journal of Vocational Behavior, 62(2): 341356.CrossRefGoogle Scholar
Bakker, A. B., Demerouti, E., & Schaufeli, W. B. 2003a. Dual processes at work in a call centre: An application of the job demands–resources model. European Journal of Work and Organizational Psychology, 12(4): 393417.CrossRefGoogle Scholar
Bakker, A. B., Demerouti, E., Taris, T., Schaufeli, W. B., & Schreurs, P. 2003c. A multi-group analysis of the job demands–resources model in four home care organizations. International Journal of Stress Management, 10(1): 1638.CrossRefGoogle Scholar
Bakker, A. B., Demerouti, E., & Euwema, M. 2005. Job resources buffer the impact of job demands on burnout. Journal of Occupational Health Psychology, 10(2): 170180.CrossRefGoogle ScholarPubMed
Baron, R. 1988. Negative effects of destructive criticism: Impact on conflict, self-efficacy, and task performance. Journal of Applied Psychology, 73(2): 199207.CrossRefGoogle ScholarPubMed
Bauer, T. N., & Green, S. G. 1996. Development of leader–member exchange: A longitudinal test. Academy of Management Journal, 39(6): 15381567.Google Scholar
Bolino, M. C., & Turnley, W. H. 2009. Relative deprivation among employees in lower-quality leader–member exchange relationships. The Leadership Quarterly, 20(3): 276286.CrossRefGoogle Scholar
Bond, M. H., & Hwang, K. K. 1986. The social psychology of Chinese people. In Bond, M. H. (Ed.), The psychology of the Chinese people: 213266. Hong Kong: Oxford University Press.Google Scholar
Brislin, R. W. 1980. Translation and content analysis of oral and written material. In Triandis, H. & Berry, J. W. (Eds.), Handbook of cross-cultural psychology, v.2: 389444. Boston, MA: Allyn and Bacon.Google Scholar
Chen, C., Chen, X., & Huang, S. 2013. Chinese guanxi: An integrative review and new directions for future research. Management and Organizational Review, 9(1): 167207.CrossRefGoogle Scholar
Chrisopoulos, S., Dollard, M. F., Winefield, A. H., & Dormann, C. 2011. Increasing the probability of finding an interaction in work stress research: A two-wave longitudinal test of the triple-match principle. Journal of Occupational and Organizational Psychology, 83(1): 1737.CrossRefGoogle Scholar
Craig, S. B., & Gustafson, S. B. 1998. Perceived leader integrity scale: An instrument for assessing employee perceptions of leader integrity. Leadership Quarterly, 9(2): 127145.CrossRefGoogle Scholar
Cropanzano, R., & Mitchell, M. S. 2005. Social exchange theory: An interdisciplinary review. Journal of Management, 31(6): 874900.CrossRefGoogle Scholar
Crosby, F. 1976. A model of egoistical relative deprivation. Psychological Review, 83(2): 85113.CrossRefGoogle Scholar
Crosby, F. 1984. Relative deprivation in organizational settings. In Staw, B. M. & Cummings, L. L. (Eds.), Research in organizational behavior, Vol. 6: 5193. Greenwich, CT: JAI Press.Google Scholar
Dean, J. W., Brandes, P., & Dharwadkar, R. 1998. Organizational cynicism. Academy of Management Review, 23(2): 341353.CrossRefGoogle Scholar
Demerouti, E. 1999. Burnout: Eine folge konkreter abeitsbedingungen bei dienstleistungs und produktionstdtigkeiten. (Burnout: A consequence of specific working conditions among human service and production tasks). Frankfurt/Main: Lang.Google Scholar
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. 2001. The job demands: Resources model of burnout. Journal of Applied Psychology, 86(3): 499512.CrossRefGoogle ScholarPubMed
Dienesch, R. M., & Liden, R. C. 1986. Leader–member exchange model of leadership: A critique and further development. Academy of Management Review, 11(3): 618634.CrossRefGoogle Scholar
Emerson, R. M. 1976. Social exchange theory. Annual Review of Sociology, 2(1): 335362.CrossRefGoogle Scholar
Erdogan, B., & Liden, R. C. 2002. Social exchanges in the workplace: A review of recent developments and future research directions in leader–member exchange theory. In Neider, L. L. & Schriesheim, C. A. (Eds.), Leadership: 65114. Greenwich, CT: Information Age.Google Scholar
Foa, U. G., & Foa, E. B. 1974. Societal structures of the mind. Springfield, IL: Charles C. Thomas.Google Scholar
Foa, U. G., Converse, J. Jr, Tornblom, K. Y., & Foa, E. B. (Eds.). 1993. Resource theory: Explorations and applications. San Diego, CA: Academic Press.Google Scholar
Gerstner, C. R., & Day, D. V. 1997. Meta-analytic review of leader–member exchange theory: Correlates and construct issues. Journal of Applied Psychology, 82(6): 827844.CrossRefGoogle Scholar
Graen, G. B., & Uhl-Bien, M. 1995. Relationship-based approach to leadership: Development of leader–member exchange LMX theory of leadership over 25 years: Applying a multi-level multi-domain perspective. Leadership Quarterly, 6(2): 219247.CrossRefGoogle Scholar
Halbesleben, J. R. B., & Bowler, W. M. 2007. Emotional exhaustion and job performance: The mediating role of motivation. Journal of Applied Psychology, 92(1): 93106.CrossRefGoogle ScholarPubMed
Harris, K. J., & Kacmar, K. M. 2006. Too much of a good thing? The curvilinear effect of leader–member exchange on stress. Journal of Social Psychology, 146(1): 6584.CrossRefGoogle Scholar
Harvey, P., Stoner, J., Hochwarter, W., & Kacmar, C. 2007. Coping with abusive supervision: The neutralizing effects of ingratiation and positive affect on negative employee outcomes. Leadership Quarterly, 18(3): 264280.CrossRefGoogle Scholar
Hochwarter, W. 2005. LMX and job tension: Linear and non-linear effects and affectivity. Journal of Business and Psychology, 19(4): 505520.CrossRefGoogle Scholar
Hofstede, G. 1984. The cultural relativity of the quality of life concept. The Academy of Management Review, 9(3): 258280.CrossRefGoogle Scholar
Hui, C., & Lin, Z. 1996. Regulating collective actions: A case of two cultural systems. Paper presented at the Research Workshop on Global Organizations at Hong Kong University of Science & Technology.Google Scholar
Hui, C., Law, K., & Chen, Z. 1999. A structural equation model of the effects of negative affectivity, leader–member exchange, and perceived job mobility on in-role and extra-role performance: A Chinese case. Organizational Behavior and Human Decision Processes, 77(1): 321.CrossRefGoogle ScholarPubMed
Ilies, R., Nahrgang, J., & Morgeson, F. P. 2007. Leader–member exchange and citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 92(1): 269277.CrossRefGoogle ScholarPubMed
Jöreskog, K. G., & Sörbom, D. 1993. LISREL 8: Structural equation modeling with the SIMPLIS command language. Chicago, IL: Scientific Software International, Inc.Google Scholar
Karasek, R. 1979. Job demands, job decision latitude, and mental strain: Implications for job redesign. Administrative Science Quarterly, 24: 285306.CrossRefGoogle Scholar
Kop, N., Euwema, M., & Schaufeli, W. 1999. Burnout, job stress and violent behavior among Dutch police officers. Work and Stress, 13(4): 326340.CrossRefGoogle Scholar
Lagace, R. R., Castleberry, S. B., & Ridnour, R. E. 1993. An exploratory salesforce study of the relationship between leader–member exchange and motivation, role stress, and manager evaluation. Journal of Applied Business Research, 9(4): 110119.CrossRefGoogle Scholar
Lee, J. 2001. Leader–member exchange, perceived organizational justice, and cooperative communication. Management Communication Quarterly, 14(4): 574589.CrossRefGoogle Scholar
Li, W., & Pye, L. W. 1992. The ubiquitous role of mishu in Chinese politics. The China Quarterly, 132: 913936.CrossRefGoogle Scholar
Liden, R. C., & Graen, G. 1980. Generalizability of the vertical dyad linkage model of leadership. Academy of Management Journal, 23(3): 451465.Google Scholar
Liden, R. C., Sparrowe, R. T., & Wayne, S. J. 1997. Leader–member exchange theory: The past and potential for the future. Ferris, G. (Ed.), Research in Personnel and Human Resources Management, 15: 47119.Google Scholar
Liden, R. C., Wayne, S. J., & Sparrowe, T. 2000. An examination of the mediating role of psychological empowerment on the relations between the job, interpersonal relationships and work outcomes. Journal of Applied Psychology, 85(3): 407416.CrossRefGoogle ScholarPubMed
Martin, J. 1981. Relative deprivation: A theory of distributive injustice for an era of shrinking resources. In Staw, B. M. & Cummings, L. L. (Eds.), Research in Organizational Behavior, Vol. 3: 53107. Greenwich, CT: JAI Press.Google Scholar
Maslach, C., Schaufeli, W. B., & Leiter, M. P. 2001. Job burnout. Annual Review of Psychology, 52(1): 397422.CrossRefGoogle ScholarPubMed
Mathieu, J. E., Hofmann, D. A., & Farr, J. L. 1993. Job perception–job satisfaction relations: An empirical comparison of three competing theories. Organizational Behavior and Human Decision Processes, 56(3): 370387.CrossRefGoogle Scholar
Molm, L. D. 1997. Coercive power in social exchange. Cambridge, UK: Cambridge University Press.CrossRefGoogle Scholar
Moore, J. 2000. Why is this happening? A causal attribution approach to work exhaustion consequences. Academy of Management Review, 25(2): 335349.CrossRefGoogle Scholar
Morgan, R. B. 1989. Reliability and validity of a factor analytically derived measure of leadership behavior and characteristics. Educational and Psychological Measurement, 49(4): 911919.CrossRefGoogle Scholar
Moyle, P. 1995. The role of negative affectivity in the stress process: Tests of alternative models. Journal of Organizational Behavior, 16(S1): 647668.CrossRefGoogle Scholar
Preacher, K. J., Rucker, D. D., & Hayes, A. F. 2007. Addressing moderated mediation hypotheses: Theory, methods, and prescriptions. Multivariate Behavioral Research, 42(1): 185227.CrossRefGoogle ScholarPubMed
Richardson, H. A., Simmering, M. J., & Sturman, M. C. 2009. A tale of three perspectives: Examining post hoc statistical techniques for detection and correction of common method variance. Organizational Research Methods, 12(4): 762800.CrossRefGoogle Scholar
Rosse, J., Boss, R., Johnson, A., & Crown, D. 1991. Conceptualizing the role of self-esteem in the burnout process. Group and Organization Studies, 16(4): 428451.CrossRefGoogle Scholar
Savieki, V., & Cooley, E. 1983. The relationship of work environment and client contact to burnout in mental health professionals. Paper presented at the meeting of the American Psychological Association, San Francisco, CA.Google Scholar
Scandura, T. A., & Graen, G. B. 1984. Moderating effects of initial leader–member exchange status on the effects of a leadership intervention. Journal of Applied Psychology, 69(3): 428436.CrossRefGoogle Scholar
Scandura, T. A., Graen, G. B., & Novak, M. A. 1986. When managers decide not to decide autocratically: An investigation of leader–member exchange and decision influence. Journal of Applied Psychology, 71(4): 579584.CrossRefGoogle Scholar
Schaufeli, W. B., & Bakker, A. B. 2004. Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25(3): 293315.CrossRefGoogle Scholar
Schaufeli, W. B., Leiter, M. P., Maslach, C., & Jackson, S. E. 1996. The Maslach Burnout Inventory–General Survey. In Maslach, C., Jackson, S. E. & Leiter, M. P. (Eds.), Maslach burnout inventory: 1926. Palo Alto, CA: Consulting Psychologists Press.Google Scholar
Schwab, R. L., & Iwanicki, E. F. 1982. Who are our burned out teachers? Educational Research Quarterly, 7(2): 516.Google Scholar
Sias, P. M., & Jablin, F. M. 1995. Differential superior–subordinate relations, perceptions of fairness, and coworker communication. Human Communication Research, 22(1): 538.CrossRefGoogle Scholar
Sparrowe, R. T., & Liden, R. C. 1997. Process and structure in leader–member exchange. Academy of Management Review, 22(2): 522552.CrossRefGoogle Scholar
Spector, P. E., Chen, P. Y., & O’Connell, B. J. 2000. A longitudinal study of relations between job stressors and job strains while controlling for prior negative affectivity and strains. Journal of Applied Psychology, 85(2): 211218.CrossRefGoogle ScholarPubMed
Tepper, B. 2000. Consequences of abusive supervision. Academy of Management Journal, 43(2): 178190.Google Scholar
Trevino, L. K., Hartman, L. P., & Brown, M. 2000. Moral person and moral manager: How executives develop a reputation for ethical leadership. California Management Review, 42(4): 128142.CrossRefGoogle Scholar
Uhl-Bien, M., Graen, G. B., & Scandura, T. A. 2000. Implications of leader–member exchange (LMX) for strategic human resource management systems: Relationships as social capital for competitive advantage. Research in Personnel and Human Resources Management, 18: 137185.Google Scholar
Vecchio, R. P., Griffeth, R. W., & Hom, P. W. 1986. The predictive utility of the vertical dyad linkage approach. Journal of Social Psychology, 126(5): 617625.CrossRefGoogle Scholar
Wakabayashi, M., Chen, Z., & Graen, G. B. 2005. The global Asian way: Managerial efficacy profile (MEP) and LMX relationship in Asia. In Graen, G. B. (Ed.), LMX leadership: The series. New frontiers of leadership, Vol. 2: 121137. Greenwich, CT: Information Age Publishing.Google Scholar
Wakabayashi, M., Graen, G., Graen, M., & Graen, M. 1988. Japanese management progress: Mobility into middle management. Journal of Applied Psychology, 73: 217227.CrossRefGoogle Scholar
Watson, D., & Clark, L. 1984. Negative affectivity: The disposition to experience aversive emotional states. Psychological Bulletin, 96(3): 465490.CrossRefGoogle ScholarPubMed
Watson, D., Clark, L., & Tellegen, A. 1998. Development and validation of brief measures of positive and negative affect: The PANAS scale. Journal of Personality and Social Psychology, 54(6): 10631070.CrossRefGoogle Scholar
Wayne, S. J., & Green, S. A. 1993. The effects of leader–member exchange on employee citizenship and impression management behavior. Human Relations, 46: 14311440.CrossRefGoogle Scholar
Wayne, S. J., Liden, R. C., Kraimer, M. L., & Graf, I. K. 1999. The role of human capital, motivation, and supervisor sponsorship in predicting career success. Journal of Organizational Behavior, 20(5): 577595.3.0.CO;2-0>CrossRefGoogle Scholar
Wayne, S. J., Shore, L. M., & Liden, R. C. 1997. Perceived organizational support and leader–member exchange: A social exchange perspective. Academy of Management Journal, 40: 82111.Google Scholar
Wayne, S. J., Shore, L. M., Bommer, W. H., & Tetrick, L. E. 2002. The role of fair treatment and rewards in perceptions of organizational support and leader–member exchange. Journal of Applied Psychology, 87(3): 590598.CrossRefGoogle ScholarPubMed
Westwood, R. 1997. Harmony and patriarchy: The cultural basis for paternalistic headship among the overseas Chinese. Organizational Studies, 18(3): 445480.CrossRefGoogle Scholar
Whetten, D. A. 2009. An examination of the interface between context and theory applied to the study of Chinese organizations. Management and Organization Review, 5(1): 2955.Google Scholar
Williams, L. J., Gavin, M. B., & Williams, M. L. 1996. Investigating measurement and non-measurement processes with method effect variables: An example with negative affectivity and employee attitudes. Journal of Applied Psychology, 81: 88101.CrossRefGoogle Scholar
Williams, L. J., Hartman, N., & Cavazotte, F. 2010. Method variance and marker variables: A review and comprehensive CFA marker technique. Organizational Research Methods, 13(3): 477514.CrossRefGoogle Scholar
Wilson, K. S., Sin, H. P., & Conlon, D. E. 2010. What about the leader in leader–member exchange? The impact of resource exchanges and substitutability on the leader. Academy of Management Review, 35(3): 358372.Google Scholar
Xie, J. A., Schaubroeck, J., & Lam, S. S. K. 2008. Theories of job stress and the role of traditional values: A longitudinal study in China. Journal of Applied Psychology, 93: 831848.CrossRefGoogle ScholarPubMed
Yan, M., Law, K. S., & Zhou, B. 2010. Behavioral leader–member exchange: A new relational contract perspective. Paper presented at The Asia Academy of Management Conference, Dec 12–14: Macao, China.Google Scholar
Yang, C. F. 1988. Familialism and development: An examination of the role of family in contemporary China Mainland, Hong Kong, and Taiwan. In Sinha, D. & Kao, H. S. R. (Eds.), Social values and development: Asian perspectives: 93123. Thousand Oaks, CA: Sage.Google Scholar
Yrle, A. C., Hartman, S., & Galle, W. P. 2002. An investigation of relationships between communication style and leader–member exchange. Journal of Communication Management, 6: 257268.CrossRefGoogle Scholar
Yukl, G. 2002. Leadership in organizations (5th ed.). Upper Saddle River, NJ: Prentice-Hall.Google Scholar
Yukl, G., & Van Fleet, D. D. 1992. Theory and research on leadership in organizations. In Dunnette, M. D. & Hough, L. M. (Eds.), Handbook of industrial and organizational psychology, Vol. 3: 147197. Palo Alto, CA: Consulting Psychologists Press.Google Scholar