Published online by Cambridge University Press: 24 June 2010
A novel web-based Decision Support System (DSS) for condition monitoring and continuousimprovement of steelmaking production efficiency is presented in this paper. Productionefficiency was measured and modelled through Key Performance Indicators (KPIs), which areassigned on-line to a single product (coil) and identified at different facilitiesthroughout the integrated route. The systemic nature of the DSS system boosts theintegration of every agent included in the decision chain of the company. It assuresmulti-agent decision convergence and the transformation of process information and expertknowledge into profitable results. The first case study is presented.