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CLOSING THE HUMAN-MACHINE DISCONNECT: DESIGN REQUIREMENTS FOR TWO EXTREME COMPANIONS FOR FUTURE AUTONOMOUS MOBILITY

Part of: Industrial Design

Published online by Cambridge University Press:  11 June 2020

P. Kong ,
H. Cornet  and
F. Frenkler
P. Kong*
Affiliation:
TUMCREATE Ltd, Singapore
H. Cornet
Affiliation:
TUMCREATE Ltd, Singapore
F. Frenkler
Affiliation:
Technical University of Munich, Germany
*
*penny.kong@tum-create.edu.sg

Abstract

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In an era of increased automation in commuters’ everyday life, addressing the disconnect caused by taking the human out of the loop is critical. This paper describes the development of two extreme Companions for a public autonomous bus interface in Singapore. Attributes were identified in a benchmarking study and tested in a survey to investigate local users’ key preferences for must-have and ideal-to-have traits and Companion qualities. Finally, two contrasting Companion concepts are proposed and design strategies considering user expectations of Companions versus humans are discussed.

Keywords

human-centred designindustrial designempirical studieshuman-machine interfaceshuman-robot interaction
Type
Article
Information
Proceedings of the Design Society: DESIGN Conference , Volume 1 , May 2020 , pp. 1627 - 1636
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2020. Published by Cambridge University Press

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