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AN AUTOMATED METHOD TO CONDUCT IMPORTANCE-PERFORMANCE ANALYSIS OF PRODUCT ATTRIBUTES FROM ONLINE REVIEWS - AN EXTENSION WITH A CASE STUDY

Published online by Cambridge University Press:  27 July 2021

Kangcheng Lin  and
Harrison Kim
Kangcheng Lin
Affiliation:
University of Illinois at Urbana-Champaign
Harrison Kim*
Affiliation:
University of Illinois at Urbana-Champaign
*
Kim, Harrison, University of Illinois at Urbana-Champaign, Industrial and Enterprise Systems Engineering, United States of America, hmkim@uiuc.edu

Abstract

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With the growth of online marketplaces and social media, product designers have been seeing an exponential growth of data available, which can serve as an extremely valuable source of information communicated from customers without geographical limitations. The data will reveal customers’ preferences, which can be expensive and slow to obtain via traditional methods such as survey and questionnaires. While existing methods in the literature have been proposed to extract product information and make inference from online data, they have limitations, especially in providing reliable results and in dealing with data sparsity. Therefore, this paper proposes a method to conduct an Important-performance analysis from online reviews. The major steps of this method involve using latent Dirichlet allocation (LDA) to identify product attributes, using IBM Watson Natural Language Understanding tool to perform aspect-based sentiment analysis, and using XGBoost model to infer product attribute importance from the collected dataset. In our case study, we have collected over 150,000 text reviews of more than 3,000 laptops from Amazon.

Keywords

Big dataSemantic data processingMarket implications
Type
Article
Information
Proceedings of the Design Society , Volume 1: ICED21 , August 2021 , pp. 417 - 426
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2021. Published by Cambridge University Press

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