Hostname: page-component-cd9895bd7-jn8rn Total loading time: 0 Render date: 2024-12-26T03:11:25.119Z Has data issue: false hasContentIssue false
  • English
  • Français

Drivers and barriers for design and designers in interdisciplinary product development – a literature-based conceptual model

Published online by Cambridge University Press:  16 May 2024

Bernd Stoehr ,
Christian Koldewey  and
Roman Dumitrescu
Bernd Stoehr*
Affiliation:
Heinz Nixdorf Institute, Paderborn University, Germany
Christian Koldewey
Affiliation:
Heinz Nixdorf Institute, Paderborn University, Germany
Roman Dumitrescu
Affiliation:
Heinz Nixdorf Institute, Paderborn University, Germany
*
bernd.stoehr@hni.uni-paderborn.de

Abstract

Core share and HTML view are not available for this content. However, as you have access to this content, a full PDF is available via the ‘Save PDF’ action button.

Design is associated with many benefits for businesses, ranging from successful products and brands to greater economic success. However, companies still have difficulties in unlocking the potential of design. This publication develops a literature-based conceptual model that outlines necessary organizational factors and their interrelation to create an environment for design and designers to thrive. At the same time, it explains why companies are having difficulties in leveraging the benefits of design. Further research directions are derived to strengthen the role of design and designers.

Keywords

collaborative designuser-centred designdesign managementproduct designhuman-centred design
Type
Design Organisation, Collaboration and Management
Information
Proceedings of the Design Society , Volume 4: DESIGN 2024 , May 2024 , pp. 353 - 362
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2024.

References

Ananjeva, A., Persson, J.S. and Bruun, A. (2020), “Integrating UX work with agile development through user stories: An action research study in a small software company”, Journal of Systems and Software, Vol. 170. https://doi.org/10.1016/j.jss.2020.110785CrossRefGoogle Scholar
Ardito, C., Buono, P., Caivano, D., Costabile, M.F. and Lanzilotti, R. (2014), “Investigating and promoting UX practice in industry: An experimental study”, International Journal of Human-Computer Studies, Vol. 72 No. 6, pp. 542–551. https://doi.org/10.1016/j.ijhcs.2013.10.004CrossRefGoogle Scholar
Bak, J.O., Nguyen, K., Risgaard, P. and Stage, J. (2008), “Obstacles to usability evaluation in practice: A survey of software development organizations”, Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges, pp. 23–32. https://doi.org/10.1145/1463160.1463164CrossRefGoogle Scholar
Blessing, L.T. and Chakrabarti, A. (2009), DRM, a Design Research Methodology, Springer London. https://doi.org/10.1007/978-1-84882-587-1CrossRefGoogle Scholar
Boivie, I., Åborg, C., Persson, J. and Löfberg, M. (2003), “Why usability gets lost or usability in in-house software development”, Interacting with Computers, Vol. 15 No. 4, pp. 623–639. https://doi.org/10.1016/s0953-5438(03)00055-9CrossRefGoogle Scholar
Boivie, I., Gulliksen, J. and Göransson, B. (2006), “The lonesome cowboy: A study of the usability designer role in systems development”, Interacting with Computers, Vol. 18 No. 4, pp. 601–634. https://doi.org/10.1016/j.intcom.2005.10.003CrossRefGoogle Scholar
Bornoe, N. and Stage, J. (2014), “Usability Engineering in the Wild: How Do Practitioners Integrate Usability Engineering in Software Development?”, Human-Centered Software Engineering, Lecture Notes in Computer Science, Vol. 8742, Springer Berlin Heidelberg, pp. 199–216. https://doi.org/10.1007/978-3-662-44811-3_12CrossRefGoogle Scholar
Braun, V. and Clarke, V. (2006), “Using thematic analysis in psychology”, Qualitative Research in Psychology, Vol. 3 No. 2, pp. 77–101. https://doi.org/10.1191/1478088706qp063oaCrossRefGoogle Scholar
Bygstad, B., Ghinea, G. and Brevik, E. (2008), “Software development methods and usability: Perspectives from a survey in the software industry in Norway”, Interacting with Computers, Vol. 20 No. 3, pp. 375–385. https://doi.org/10.1016/j.intcom.2007.12.001CrossRefGoogle Scholar
Chilana, P.K., Wobbrock, J.O. and Ko, A.J. (2010), “Understanding usability practices in complex domains”, Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 2337–2346. https://doi.org/10.1145/1753326.1753678CrossRefGoogle Scholar
Choma, J., Guerra, E.M., Alvaro, A., Pereira, R. and Zaina, L. (2022), “Influences of UX factors in the Agile UX context of software startups”, Information and Software Technology, Vol. 152. https://doi.org/10.1016/j.infsof.2022.107041CrossRefGoogle Scholar
Gemsera, G. and Leenders, M. (2001), “How integrating industrial design in the product development process impacts on company performance”, Journal of Product Innovation Management, Vol. 18 No. 1, pp. 28–38. https://doi.org/10.1111/1540-5885.1810028CrossRefGoogle Scholar
Goffin, K. and Micheli, P. (2010), “Maximizing the Value of Industrial Design in New Product Development”, Research-Technology Management, Vol. 53 No. 5, pp. 29–37. https://doi.org/10.1080/08956308.2010.11657648CrossRefGoogle Scholar
Gulliksen, J., Boivie, I., Persson, J., Hektor, A. and Herulf, L. (2004), “Making a difference – a survey of the usability profession in Sweden”, Proceedings of the third Nordic conference on Human-computer interaction, pp. 207–215. https://doi.org/10.1145/1028014.1028046CrossRefGoogle Scholar
Hoegh, R.T. (2008), “Case study: integrating usability activities in a software development process”, Behaviour & Information Technology, Vol. 27 No. 4, pp. 301–306. https://doi.org/10.1080/01449290701766325CrossRefGoogle Scholar
Hokkanen, L., Xu, Y. and Väänänen, K. (2016), “Focusing on user experience and business models in startups: investigation of two-dimensional value creation”, Proceedings of the 20th International Academic Mindtrek Conference, pp. 59–67. https://doi.org/10.1145/2994310.2994371CrossRefGoogle Scholar
Inal, Y., Clemmensen, T., Rajanen, D., Iivari, N., Rizvanoglu, K. and Sivaji, A. (2020), “Positive developments but challenges still ahead: a survey study on UX professionals' work practices”, Journal of Usability Studies, Vol. 15 No. 4, pp. 210–246.Google Scholar
Ji, Y.G. and Yun, M.H. (2006), “Enhancing the Minority Discipline in the IT Industry: A Survey of Usability and User-Centered Design Practice”, International Journal of Human-Computer Interaction, Vol. 20 No. 2, pp. 117–134. https://doi.org/10.1207/s15327590ijhc2002_3CrossRefGoogle Scholar
Kashfi, P., Feldt, R. and Nilsson, A. (2019), “Integrating UX principles and practices into software development organizations: A case study of influencing events”, Journal of Systems and Software, Vol. 154, pp. 37–58. https://doi.org/10.1016/j.jss.2019.03.066CrossRefGoogle Scholar
Kashfi, P., Nilsson, A. and Feldt, R. (2017), “Integrating User eXperience practices into software development processes: implications of the UX characteristics”, PeerJ Computer Science, Vol. 3. https://doi.org/10.7717/peerj-cs.130CrossRefGoogle Scholar
Kaygan, P. (2014), “‘Arty’ versus ‘Real’ Work: Gendered Relations between Industrial Designers and Engineers in Interdisciplinary Work Settings”, The Design Journal, Vol. 17 No. 1, pp. 73–90. https://doi.org/10.2752/175630614x13787503069990CrossRefGoogle Scholar
Laursen, E.S. (2017), Exploring the Collaboration Between Industrial Designers and Engineering Designers in a Handover Situation: sharing the product concept's underpinning logic, Aalborg University Press.Google Scholar
Micheli, P., Jaina, J., Goffin, K., Lemke, F. and Verganti, R. (2012), “Perceptions of Industrial Design: The “Means” and the “Ends””, Journal of Product Innovation Management, Vol. 29 No. 5, pp. 687–704. https://doi.org/10.1111/j.1540-5885.2012.00937.xCrossRefGoogle Scholar
Micheli, P., Perks, H. and Beverland, M.B. (2018), “Elevating Design in the Organization”, Journal of Product Innovation Management, Vol. 35 No. 4, pp. 629–651. https://doi.org/10.1111/jpim.12434CrossRefGoogle Scholar
Nielsen, S., Ordoñez, R., Skov, M.B. and Jochum, E. (2023), “Strategies for strengthening UX competencies and cultivating corporate UX in a large organisation developing robots”, Behaviour & Information Technology, pp. 1–29. https://doi.org/10.1080/0144929x.2023.2227284CrossRefGoogle Scholar
Ovad, T. and Larsen, L.B. (2015), “The Prevalence of UX Design in Agile Development Processes in Industry”, in 2015 Agile Conference, pp. 40–49. https://doi.org/10.1109/agile.2015.13CrossRefGoogle Scholar
Rajanen, M. and Iivari, N. (2007), “Usability Cost-Benefit Analysis: How Usability Became a Curse Word?”, Lecture Notes in Computer Science, Vol. 4663, Springer Berlin Heidelberg, pp. 511–524. https://doi.org/10.1007/978-3-540-74800-7_47Google Scholar
Ravasi, D. and Lojacono, G. (2005), “Managing design and designers for strategic renewal”, Long Range Planning, Vol. 38 No. 1, pp. 51–77. https://doi.org/10.1016/j.lrp.2004.11.010CrossRefGoogle Scholar
Russo, P., Gleich, R., Möller, G. and Herrmann, C. (2009), Strategisches Industriegüterdesign, Springer Berlin Heidelberg. https://dx.doi.org/10.1007/978-3-642-00116-1CrossRefGoogle Scholar
Silveira, S.A.M., Choma, J., Pereira, R., Guerra, E.M. and Zaina, L.A.M. (2021), “UX Work in Software Start-Ups: Challenges from the Current State of Practice”, Lecture Notes in Business Information Processing, Vol. 419, Springer International Publishing, Cham, pp. 19–35. https://doi.org/10.1007/978-3-030-78098-2_2Google Scholar
Szabó, B. and Hercegfi, K. (2023), “User-centered approaches in software development processes: Qualitative research into the practice of Hungarian companies”, Journal of Software: Evolution and Process, Vol. 35 No. 2. https://doi.org/10.1002/smr.2501Google Scholar
Valencia, A., Person, O. and Snelders, D. (2013), “An in-depth case study on the role of industrial design in a business-to-business company”, Journal of Engineering and Technology Management, Vol. 30 No. 4, pp. 363–383. https://doi.org/10.1016/j.jengtecman.2013.08.002CrossRefGoogle Scholar
van Kuijk, J., Daalhuizen, J. and Christiaans, H. (2019), “Drivers of usability in product design practice: Induction of a framework through a case study of three product development projects”, Design Studies, Vol. 60, pp. 139–179. https://doi.org/10.1016/j.destud.2018.06.002CrossRefGoogle Scholar
van Kuijk, J.I. (2010), Managing product usability: How companies deal with usability in the development of electronic consumer products, Delft University of Technology.Google Scholar
Venturi, G., Troost, J. and Jokela, T. (2006), “People, Organizations, and Processes: An Inquiry into the Adoption of User-Centered Design in Industry”, International Journal of Human-Computer Interaction, Vol. 21 No. 2, pp. 219–238. https://doi.org/10.1207/s15327590ijhc2102_6CrossRefGoogle Scholar
Vredenburg, K., Mao, J.-Y., Smith, P.W. and Carey, T. (2002), “A survey of user-centered design practice", Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 471–478. https://doi.org/10.1145/503376.503460CrossRefGoogle Scholar
Wale-Kolade, A. and Nielsen, P.A. (2016), “Apathy Towards the Integration of Usability Work: A Case of System Justification”, Interacting with Computers, Vol. 28 No. 4, pp. 437–450. https://doi.org/10.1093/iwc/iwv016CrossRefGoogle Scholar
Wale-Kolade, A.Y. (2015), “Integrating usability work into a large inter-organisational agile development project: Tactics developed by usability designers”, Journal of Systems and Software, Vol. 100, pp. 54–66.CrossRefGoogle Scholar
Zaina, L., Choma, J., Saad, J., Barroca, L., Sharp, H., Machado, L. and Souza, C.R.B. de (2023), “What do software startups need from UX work?”, Empirical software engineering, Vol. 28 No. 3, p. 80. https://doi.org/10.1007/s10664-023-10322-xCrossRefGoogle ScholarPubMed
Zhang, D., Hu, P. and Kotabe, M. (2011), “Marketing-Industrial Design Integration in New Product Development: The Case of China”, Journal of Product Innovation Management, Vol. 28 No. 3, pp. 360–373. https://doi.org/10.1111/j.1540-5885.2011.00803.xCrossRefGoogle Scholar