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ENHANCED ACCESSIBILITY: AN ELEVATOR WITH AN INTERACTIVE MEDIA SURFACE

Published online by Cambridge University Press:  27 July 2021

Susanne Jacobson  and
Jaakko Ranne
Susanne Jacobson*
Affiliation:
KONE Corporation
Jaakko Ranne
Affiliation:
KONE Corporation
*
Jacobson, Susanne Marika, KONE Corporation, Technology and Innovation, Technology Management, Research Finland, susanne.jacobson@kone.com

Abstract

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This exploratory research paper discusses the importance of experiential qualities in products that have accessible and assistive uses. The focus is on products that may have an ambiguous user experience. Concepts of multisensory user experience and accessibility are presented as an introduction to the topic.

The paper builds on the findings of a preliminary user study that was conducted in a joint multi-national and cross-industrial project that was externally funded. In the study, users’ experiences of an accessible means of transport, an elevator prototype with an interactive media surface, were explored. The study comprised a thinking aloud task and a design game.

The demonstrated colours, lights and their movements created various kinds of associations among the participating users. The participants also ideated about the product’s alternative applications, some of which concerned accessibility, while others extended beyond it.

The findings show that adding experiential product qualities enhances the user experience in terms of various associations and applications that extend beyond accessibility and the original use.

Keywords

Case studyInclusive designMultisensory product experienceUser centred design
Type
Article
Information
Proceedings of the Design Society , Volume 1: ICED21 , August 2021 , pp. 1383 - 1390
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2021. Published by Cambridge University Press

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