Hostname: page-component-78c5997874-g7gxr Total loading time: 0 Render date: 2024-11-10T19:57:00.317Z Has data issue: false hasContentIssue false
  • English
  • Français

HOW ARE EMOTIONAL ATTACHMENT STRATEGIES CURRENTLY EMPLOYED IN PRODUCT-SERVICE SYSTEM CASES? A SYSTEMATIC REVIEW UNDERSCORING DRIVERS AND HINDRANCES

Published online by Cambridge University Press:  19 June 2023

Marina Fernandes Aguiar ,
Janaina Mascarenhas Hornos Costa  and
Daniela C. A. Pigosso
Marina Fernandes Aguiar*
Affiliation:
University of São Paulo;
Janaina Mascarenhas Hornos Costa
Affiliation:
University of São Paulo;
Daniela C. A. Pigosso
Affiliation:
Technical University of Denmark
*
Aguiar, Marina Fernandes, University of São Paulo, Brazil, aguiar.marina@usp.br

Abstract

Core share and HTML view are not available for this content. However, as you have access to this content, a full PDF is available via the ‘Save PDF’ action button.

Aiming to decouple value creation from resource consumption, the Circular Economy is considered an alternative to the current linear model of production and consumption. Among the innovative circular business models, Product-Service Systems (PSS) have been recognized as a possible route to achieve enhanced sustainability performance through the extension of product lifespans and the reduction of product substitution. However, PSS may lead to rebound effects due to less careful behavior during the use phase, which compromises product durability. Currently, the effect of non-ownership models on product care is not yet fully understood, nor are the strategies that could enable better product care. This research aims to deeper comprehend the consumer-product relationships in PSS solutions, as well as to shed light on the potential role of emotional durability in PSS development for product attachment. In order to do so, this paper analyses twelve Product-Service System cases derived from a systematic literature review, categorizing the emotional attachment strategies in each case, and identifying how these strategies might hinder or potentialize PSS solutions.

Keywords

Circular economyProduct-Service Systems (PSS)Emotional designProduct CareConsumer behaviour
Type
Article
Information
Proceedings of the Design Society , Volume 3: ICED23 , July 2023 , pp. 2095 - 2104
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2023. Published by Cambridge University Press

References

Amstel, D.; Kuijer, L.; van der Lugt, R. and Eggen, B. (2022), “A Psychological Ownership Based Design Tool to Close the Resource Loop in Product Service Systems: A Bike Sharing Case”, Sustainability, Vol. 14, No 6207, pp 1–20. https://doi.org/10.3390/su14106207Google Scholar
Armstrong, C. M., Niinimäki, K., Kujala, S., Karell, E. and Lang, C. (2015), “Sustainable product-service systems for clothing: exploring consumer perceptions of consumption alternatives in Finland”, Journal of Cleaner production, Vol. 97, pp. 30–39. https://doi.org/10.1016/j.jclepro.2014.01.046CrossRefGoogle Scholar
Bech, N., Birkved, M., Charnley, F., Kjaer, L., Pigosso, D., Hauschild, M., McAloone, T. and Moreno, M. (2019), “Evaluating the environmental performance of a product/service-system business model for Merino Wool Next-to-Skin Garments: The case of Armadillo Merino®”, Sustainability, 11(20), 5854. https://doi.org/10.3390/su11205854CrossRefGoogle Scholar
Biolchini, J., Mian, P. G., Natali, A. C. C., and Travassos, G. H. (2005), “Systematic review in software engineering. System engineering and computer science department COPPE/UFRJ” Technical Report ES, 679(05), 45.Google Scholar
Bocken, N. M., De Pauw, I., Bakker, C. and Van Der Grinten, B. (2016), “Product design and business model strategies for a circular economy” Journal of industrial and production engineering, 33(5), 308–320. https://doi.org/10.1080/21681015.2016.1172124CrossRefGoogle Scholar
Catulli, M., Cook, M. and Potter, S. (2017), “Product service systems users and Harley Davidson riders: The importance of consumer identity in the diffusion of sustainable consumption solutions”, Journal of Industrial Ecology, Vol. 21(5), pp. 1370–1379. https://doi.org/10.1111/jiec.12518CrossRefGoogle Scholar
Cherry, C. E. and Pidgeon, N. F. (2018), “Why is ownership an issue? Exploring factors that determine public acceptance of product-service systems”, Sustainability, Vol. 10, No 7:2289, pp 1–15. https://doi.org/10.3390/su10072289CrossRefGoogle Scholar
Hollander, Den, Bakker, M. C., and Hultink, C. A., J, E.. (2017), “Product design in a circular economy: Development of a typology of key concepts and terms”, Journal of Industrial Ecology, Vol. 21(3), pp. 517–525. https://doi.org/10.1111/jiec.12610CrossRefGoogle Scholar
Demyttenaere, K., Dewit, I. and Jacoby, A. (2016), “The influence of ownership on the sustainable use of product-service systems-a literature review”, Procedia Cirp, Vol. 47, pp. 180–185. https://doi.org/10.1016/j.procir.2016.03.071CrossRefGoogle Scholar
Geissdoerfer, M., Savaget, P., Bocken, N.M.P. and Hultink, E.J. (2017), “The Circular Economy – A new sustainability paradigm?”, Journal of Cleaner Production, Vol. 143, pp. 757–768. https://doi.org/10.1016/j.jclepro.2016.12.048CrossRefGoogle Scholar
Haines-Gadd, M., Chapman, J., Lloyd, P., Mason, J. and Aliakseyeu, D. (2018), “Emotional durability design nine—A tool for product longevity”, Sustainability, 10(6), 1948. https://doi.org/10.3390/su10061948CrossRefGoogle Scholar
Kjaer, L.L., Pigosso, D.C.A., Niero, M., Bech, N.M. and McAloone, T.C. (2019), “Product/Service Systems for a Circular Economy: The Route to Decoupling Economic Growth from Resource Consumption?”, Journal of Industrial Ecology, Vol. 23 No. 1, pp. 22–35. https://doi.org/10.1111/jiec.12747CrossRefGoogle Scholar
Lawson, S. J., Gleim, M. R., Perren, R. and Hwang, J. (2016), “Freedom from ownership: An exploration of access-based consumption”, Journal of Business Research, Vol. 69(8), pp. 2615–2623. https://doi.org/10.1016/j.jbusres.2016.04.021CrossRefGoogle Scholar
Loussaïef, L., Ulrich, I. and Damay, C. (2019), “How does access to luxury fashion challenge self-identity? Exploring women's practices of joint and non-ownership”, Journal of Business Research, Vol. 102, pp. 263–272. https://doi.org/10.1016/j.jbusres.2019.02.020CrossRefGoogle Scholar
McAloone, T. and Pigosso, D. (2018), “Designing product service systems for a circular economy”. In Designing for the Circular Economy; Charter, M., Ed.; Routledge: London, UK, pp. 102–112CrossRefGoogle Scholar
Mesa, J. A., Gonzalez-Quiroga, A., Aguiar, M. F. and Jugend, D. (2022), “Linking product design and durability: A review and research agenda”, Heliyon, Vol. 8, e10734, pp. 1–15. https://doi.org/10.1016/j.heliyon.2022.e10734.CrossRefGoogle ScholarPubMed
Metic, J. and Pigosso, D. C. (2022), “Research avenues for uncovering the rebound effects of the circular economy: A systematic literature review”, Journal of Cleaner Production, Vol. 368, 133133. https://doi.org/10.1016/j.jclepro.2022.133133CrossRefGoogle Scholar
Moeller, S. and Wittkowski, K. (2010), “The burdens of ownership: reasons for preferring renting”, Managing Service Quality: An International Journal, Vol. 20 No. 2, pp. 176–191. https://doi.org/10.1108/09604521011027598CrossRefGoogle Scholar
Moon, D., Amasawa, E. and Hirao, M. (2021), “Transition pathway of consumer perception toward a sharing economy: Analysis of consumption value for behavioral transition to laundromats”, Sustainable Production and Consumption, Vol. 28, pp. 1708–1723. https://doi.org/10.1016/j.spc.2021.09.009CrossRefGoogle Scholar
Pieroni, M., Blomsma, F., McAloone, T. and Pigosso, D. (2018), “Enabling circular strategies with different types of product/service-systems”, Procedia CIRP, 73, pp. 179–184. https://doi.org/10.1016/j.procir.2018.03.327CrossRefGoogle Scholar
Pieroni, M., Pigosso, D. and McAloone, T. (2018), “Exploring the synergistic relationships of circular business model development and product design”, In DS 92: Proceedings of the DESIGN 2018 15th International Design Conference, pp. 2715–2726. https://doi.org/10.21278/idc.2018.0202CrossRefGoogle Scholar
Stacey, P. K. and Tether, B. S. (2015), “Designing emotion-centred Product Service Systems: The case of a cancer care facility”, Design Studies, Vol. 40, pp. 85–118. https://doi.org/10.1016/j.destud.2015.06.001CrossRefGoogle Scholar
Tukker, A. (2004). “Eight types of product–service system: Eight ways to sustainability? Experiences from SusProNet”, Business Strategy and the Environment, Vol 13, pp. 246–260. https://doi.org/10.1002/bse.414CrossRefGoogle Scholar
Tukker, A. and Tischner, U. (2006), “Product-services as a research field: past, present and future. Reflections from a decade of research”, Journal of Cleaner Production, Vol. 14 No. 17, pp. 1552–1556. https://doi.org/10.1016/j.jclepro.2006.01.022CrossRefGoogle Scholar
Tunn, V. and Ackermann, L. (2020), “Comparing consumers’ product care in access and ownership models”, Proceedings of the Design Society: DESIGN Conference, Vol. 1, pp. 2167–2176. https://doi.org/10.1017/dsd.2020.80CrossRefGoogle Scholar
Yang, X., Wang, R., Tang, C., Luo, L. and Mo, X. (2021), “Emotional design for smart product-service system: A case study on smart beds”, Journal of Cleaner Production, Vol. 298, No 126823, pp. 1–12. https://doi.org/10.1016/j.jclepro.2021.126823CrossRefGoogle Scholar
Zhao, M., Wang, J. and Han, W. (2015), “The impact of emotional involvement on online service buying decisions: an event-related potentials perspective”, Neuroreport, Vol. 26(17), pp. 995–1001. https://doi.org/10.1097/WNR.0000000000000457CrossRefGoogle ScholarPubMed