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Is It Human or Is It Artificial Intelligence? Discerning the Impact and Effectiveness of Process Managers Based on the Manager's Identity

Published online by Cambridge University Press:  26 May 2022

J. T. Gyory ,
K. Kotovsky  and
J. Cagan
J. T. Gyory*
Affiliation:
Carnegie Mellon University, United States of America
K. Kotovsky
Affiliation:
Carnegie Mellon University, United States of America
J. Cagan
Affiliation:
Carnegie Mellon University, United States of America
*
jgyory@andrew.cmu.edu

Abstract

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This work studies the perception of the impacts of AI and human process managers during a complex design task. Although performance and perceptions by teams that are AI- versus human-managed are similar, we show that how team members discern the identity of their process manager (human/AI), impacts their perceptions. They discern the interventions as significantly more helpful and manager sensitive to the needs of the team, if they believe to be managed by a human. Further results provide deeper insights into automating real-time process management and the efficacy of AI to fill that role.

Keywords

artificial intelligence (AI)design managementdesign teamsproblem solving
Type
Article
Information
Proceedings of the Design Society , Volume 2: DESIGN2022 , May 2022 , pp. 1579 - 1588
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2022.

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