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Consumer satisfaction of patients attending psychiatry of learning disabilities clinics

Published online by Cambridge University Press:  02 January 2018

Karen Bretherton  and
Shaun Gravestock
Karen Bretherton*
Affiliation:
Division of Psychiatry, UMDS and Guy's Hospital, London, Northgate Hospital, Morpeth, Northumberland NE61 3BP
Shaun Gravestock
Affiliation:
UMDS and Guy's Hospital, London, Northgate Hospital, Morpeth, Northumberland NE61 3BP
*
∗Correspondence
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Abstract

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A consumer satisfaction survey of patients with learning disabilities and mental health needs attending outpatient psychiatry clinics was performed using a questionnaire administered by their carer. Sixty completed questionnaires were returned and the results were analysed to determine whether demographic or service variables were correlated with the degree of satisfaction. Younger patients living independently or with their family and those who were not prescribed psychotropic medication were more satisfied. The service variables associated with increased satisfaction were comfortable waiting areas, punctuality and good communication with the doctors.

Type
Original Papers
Information
Psychiatric Bulletin , Volume 20 , Issue 5 , May 1996 , pp. 269 - 271
Creative Commons
Creative Common License - CCCreative Common License - BY
This is an Open Access article, distributed under the terms of the Creative Commons Attribution (CC-BY) license (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted re-use, distribution, and reproduction in any medium, provided the original work is properly cited.
Copyright
Copyright © Royal College of Psychiatrists, 1996

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