Evaluation of a Web-based language learning environment: the importance of a user-centred design approach for CALL

Abstract

This paper presents a twelve-month evaluation of a Web-based CALL Project at London Guildhall University, highlighting its rationale and objectives within the design process, the adopted methodology and its findings, shedding further light on students’ attitudes regarding CALL design, multimedia delivery and language learning practices. The evaluated CALL environment, stemming from previously identified user requirements, combines both hypertext navigation with Java-written interactive CALL exercises and provides a built-in authoring mode for increased adaptability. Techniques used involved peer evaluation and discussions in the formative stages of the design as well as user walkthroughs, questionnaires and workshops in the summative phase of the process. Data related to requirements and feedback are presented, emphasising the user-centred approach and its integration within the design process itself. Finally, changes brought about by the evaluation are shown to illustrate the influence and impact the research undertaken has had on the original concepts and the design.