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  • Chapter 1 - Working with IT Systems

  • Edited by Rob Waller, NHS Lothian, Omer S. Moghraby, South London & Maudsley NHS Foundation Trust, Mark Lovell, Esk and Wear Valleys NHS Foundation Trust
  • Book:
    Digital Mental Health
    Published online:
    23 November 2023
    Print publication:
    07 December 2023, pp 6-21
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  • Summary

    Self-awareness is a central characteristic of all complex systems including biological and organisational. The successful introduction of novel and complex IT systems to an organisation such as the NHS both enables, and requires, this self-awareness. IT systems promise great improvements in terms of process control, audit, governance as well as the direct delivery of clinical care. They require however that the organisation appreciates this kind of change is ‘adaptive’ as well as technical. Successful adoption requires strong, informed leadership, an honest appraisal of the degree of digital maturity, awareness of weaknesses and realism about timescales and scope. In this chapter, we will briefly survey the development of health informatics in the UK, examine some conspicuous examples of failed IT introductions and attempt to extract some lessons of use to clinicians asked to take part in such introductions. We will also survey some of the main current issues in mental health informatics from a UK perspective and make some tentative predictions for future developments.