This paper establishes stochastic bounds for the phasal departure times of a heterogeneous-server queue with a recurrent input and Erlang service times. The multi-server queue is bounded by a simple GI/E/1 queue. When the shape parameters of the Erlang service-time distributions of different servers are the same, these relations yield two-sided bounds for customer waiting times and the queue length, which can in turn be used with known results for single-server queues to obtain characterizations of steady-state distributions and heavy-traffic approximations.

The stable GI/G/s queue (ρ < 1) is sometimes studied using the “fact” that epochs just prior to an arrival when all servers are idle constitute an embedded persistent renewal process. This is true for the GI/G/1 queue, but a simple GI/G/2 example is given here with all interarrival time and service time moments finite and ρ < 1 in which, not only does the system fail to be empty ever with some positive probability, but it is never empty. Sufficient conditions are then given to rule out such examples. Implications of embedded persistent renewal processes in the GI/G/1 and GI/G/s queues are discussed. For example, functional limit theorems for time-average or cumulative processes associated with a large class of GI/G/s queues in light traffic are implied.

For the single server queueing system, whose distributions of service and inter-arrival times have rational Laplace-Stieltjes transforms, limit theorems are derived for the supremum of the virtual waiting time during k successive busy cycles for k→∞. Similarly, for the supremum of the actual waiting times of all customers arriving in k successive busy cycles. Only the cases with the load of the system less than one and equal to one are considered. The limit distributions are extreme value distributions. The results are obtained by first deriving a number of asymptotic expressions for the quantities which govern the analytic description of the system Km/Kn/1. Using these asymptotic relations limit theorems for entrance times can also be obtained, a few examples are given.