We study the problem of optimal customer admission to multiserver queues. These queues are assumed to live in an extraneous environment which changes in a semi-Markovian way. Arrivals, service mechanism and random reward/cost structure may all depend on these surroundings. Included as special cases are SM/M/c queues, in particular G/M/c queues, in a random environment. By a direct inductive approach we establish optimality of a generalized control-limit rule depending on the actual environment. Particular emphasis is laid on different applications that show the versatility of the proposed setup.
