Despite the negative effects on older adults, resident-to-resident aggression (RRA) remains a complex and understudied problem. Few interventions exist that address this issue by promoting goodwill. Using the intervention mapping approach, the evaluation of the test phase of the pilot Program GIFT in private seniors’ residences (PSRs) (Quebec, Canada) was conducted through qualitative interviews with 25 residents, 21 staff members, and 4 managers. The results indicate that the program achieved its objectives of promoting goodwill, although the strategies to manage RRA and intervention tools were more difficult to integrate into the PSRs’ culture. Obstacles and facilitators were reported. Recommendations were identified to enhance the program’s content, promote it more effectively, and ensure long-term sustainability. This research is the first endeavour to develop, test, and evaluate the test phase of a pilot program co-created with residents, staff members and managers of PSRs, aiming simultaneously at promoting goodwill and countering RRA.

The measures implemented to limit the spread of COVID-19 affect the social relationships of the elderly. The aim of this article is to understand the effects of the pandemic on residents and resident-to-resident aggression (RRA). In total, 21 individual interviews were conducted with three groups of actors of four independent living facilities who have experienced RRA (residents) or who intervene in this type of situation (members of staff and external stakeholders). The participants reported that the pandemic has effects on residents and, specifically, on RRA. Among other things, the management and resolution of these situations have changed, and new manifestations of RRA are observed. To our knowledge, this study is the first to examine the effects of the pandemic on residents living in independent living facilities and on RRA. It raises the need to further consider residents’ voices in this context and to combine them with those of other actors to better understand how RRA manifest itself.