Batch service has a wide application in manufacturing, communication networks, and cloud computing. In batch service queues with limited resources, one critical issue is to properly schedule the service so as to ensure the quality of service. In this paper we consider an M/G[a,b]/1/N batch service queue with bulking threshold a, max service capacity b, and buffer capacity N, where N can be finite or infinite. Through renewal theory, busy period analysis and decomposition techniques, we demonstrate explicitly how the bulking threshold influences the system performance such as the mean waiting time and time-averaged number of loss customers in batch service queues. We then establish a necessary and sufficient condition on the optimal bulking threshold that minimizes the expected waiting time. Enabled by this condition, we propose a simple algorithm which guarantees to find the optimal threshold in polynomial time. The performance of the algorithm is also demonstrated by numerical examples.
