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Every day, courts across the country deliver rulings in civil legal disputes that, while perhaps unremarkable to many observers, have profound importance for the litigants themselves: custody disputes, debt collection, and wage garnishment, evictions, and protection orders for victims of domestic violence, to name but a few. Advocates for civil justice reform have long identified the growing number of self-represented litigants in these proceeding as a cause for concern, highlighting the need for broad reform. The number of self-represented litigants hasn’t decreased, but reform has been slow to come. The COVID-19 pandemic has offered a chance to change that. This chapter reviews civil access-to-justice efforts both before, during, and hopefully after the pandemic. Using as raw material a unique survey of state chief justices and also Michigan’s experience both before and during the pandemic to make justice more accessible, this chapter examines barriers to widespread reform in state courts, including the challenge of local political and fiscal control in states with non-unified court systems as well as the broader challenge of promoting change in a profession that is notoriously slow to embrace it. In small ways and large, the pandemic will continue to drive important change in how courts deliver justice.
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