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2 - Web 2, a Digital Revolution?

Published online by Cambridge University Press:  05 September 2025

Antonio Reyes
Affiliation:
Washington and Lee University, Virginia
Andrew S. Ross
Affiliation:
University of Canberra
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Summary

This chapter provides an overview of digital communication’s transformative impact on human interaction. It begins with Web 2.0, enabling users to upload and engage with content, fostering a participatory culture that creates and shapes knowledge and authority. This phenomenon has significantly changed how we communicate, interact, and seek information. For instance, people often turn to Google for answers to various queries, from recipes to medical conditions. Researchers studying digital health social networks (DHSNs) agree that the Internet has transformed the experience of illness. Web 2.0 has introduced new sources of expertise, where user-generated content challenges traditional, static, and institutional expertise. These new sources often shape our initial and sometimes sole impression of issues, influencing our perception of reality and engagement with knowledge. In this digital landscape, participants compete for attention, legitimacy, and influence with peers and institutional entities.

Additionally, online platforms have provided minority groups with representation, visibility, and public debate opportunities, promoting awareness and inclusion. This digital revolution has undoubtedly reshaped fundamental aspects of human communication and the nature of information sources.

Information

Type
Chapter
Information
Understanding the Language of Virtual Interaction
Communities, Knowledge, and Authority
, pp. 9 - 26
Publisher: Cambridge University Press
Print publication year: 2025

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