Skip to main content Accessibility help

We use cookies to distinguish you from other users and to provide you with a better experience on our websites. Close this message to accept cookies or find out how to manage your cookie settings.

Close cookie message
×
Hostname: page-component-78c5997874-dh8gc Total loading time: 0 Render date: 2024-11-10T06:37:48.291Z Has data issue: false hasContentIssue false

11 - Legal Tech and EU Consumer Law

from Part III - Legal Tech in Consumer Relations and Small Claims

Published online by Cambridge University Press:  18 November 2021

By
Martin Ebers
Edited by
Larry A. DiMatteo ,
André Janssen ,
Pietro Ortolani ,
Francisco de Elizalde ,
Michel Cannarsa  and
Mateja Durovic
Larry A. DiMatteo
Affiliation:
University of Florida
André Janssen
Affiliation:
Radboud Universiteit Nijmegen
Pietro Ortolani
Affiliation:
Radboud Universiteit Nijmegen
Francisco de Elizalde
Affiliation:
IE University Madrid
Michel Cannarsa
Affiliation:
Catholic Lyon University
Mateja Durovic
Affiliation:
King's College London
Get access

Summary

Legal tech (LT) products and services automate certain tasks that lawyers usually perform. The use of these tools in business-to-consumer (B2C) markets create many opportunities for consumers and the justice system in general, but also raises concerns in terms of access to justice, choice and information, quality, fairness, redress, and representation (Sections 11.1.1–11.1.4). This chapter deals with the question of whether the current legal framework in the EU (Section 11.2) is fit to meet the challenge LT poses in consumer markets, focusing especially on (national) legal services regulation (Section 11.3), EU consumer law (Section 11.4), and EU data protection law (Section 11.5). It concludes that applying the current legal norms to LT creates the risk of both under-regulation and over-regulation and discusses possible regulatory options that should be taken into account at the national and EU level to strike the right balance between innovation and protection (Section 11.6).

Keywords

EU lawdata protectionGDPRconsumer protectionregulationlegal techunfair commercial practices
Type
Chapter
Information
The Cambridge Handbook of Lawyering in the Digital Age , pp. 195 - 219
Publisher: Cambridge University Press
Print publication year: 2021

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×