Skip to main content Accessibility help
×
Hostname: page-component-cd9895bd7-fscjk Total loading time: 0 Render date: 2024-12-27T05:57:08.520Z Has data issue: false hasContentIssue false

Part V - Synthesis and Conclusion

Published online by Cambridge University Press:  05 August 2015

Joseph A. Allen
Affiliation:
University of Nebraska, Omaha
Nale Lehmann-Willenbrock
Affiliation:
Vrije Universiteit, Amsterdam
Steven G. Rogelberg
Affiliation:
University of North Carolina, Charlotte
Get access

Summary

Abstract

As much as the field of industrial-organizational psychology and allied fields associated more generally with organizational science strive to be scientist and practitioner oriented, much organizational research conducted by scientists is not readily accessible to practitioners in the field. Scientists in recent years have built an impressive research base on the topic of workplace meetings. There is also a voluminous nonscientific, or at least not explicitly scientific, practice literature on effective meetings. This chapter provides an overview of some of the primary evidence-based conclusions from the behavioral-science research on meetings and of central dominant themes from the practice literature. Then, acknowledging the similarities (and differences) between the two spheres of meeting knowledge, the chapter outlines core prescriptions for effective meetings drawn from both domains as well as from my applied experience. In concluding, I offer some thoughts about making our science more relevant.

Type
Chapter
Information
Publisher: Cambridge University Press
Print publication year: 2015

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

References

Allen, J. A., & Rogelberg, S. G. (2013). Manager-led group meetings: A context for promoting employee engagement. Group & Organization Management, 38, 543569. doi:10.1177/1059601113503040CrossRefGoogle Scholar
Allen, J. A., Rogelberg, S. G., & Scott, J. C. (2008). Mind your meetings: Improve your organization's effectiveness one meeting at a time. Quality Progress, 41, 4753.Google Scholar
Allen, J. A., Sands, S. J., Mueller, S. L., Frear, K. A., Mudd, M., & Rogelberg, S. G. (2012). Employees' feelings about more meetings: An overt analysis and recommendations for improved meetings. Management Research Review, 35, 405418. doi:10.1108/01409171211222331CrossRefGoogle Scholar
Arvey, R. D. (2009). Why face-to-face meetings mater. White paper prepared for Hilton Hotels. Retrieved from http://www.economist.com/blogs/gulliver/2009/05/facetoface_meetings_they_matterGoogle Scholar
Baran, B. E., Shanock, L. R., Rogelberg, S. G., & Scott, C. W. (2012). Leading group meetings: Supervisors' actions, employee behaviors, and upward perceptions. Small Group Research, 43, 330355. doi:10.1177/1046496411418252CrossRefGoogle Scholar
Bryan, W. L. (1904). Theory and practice. Psychological Review, 11, 7182.CrossRefGoogle Scholar
Carlozzi, C. (1999). Make your meeting count. Journal of Accountancy, 187, 5355.Google Scholar
Caruth, R. L., & Caruth, G. D. (2012). Three prongs to manage meetings. Retrieved from http://www.iienet2.org/details.aspx?id=33416Google Scholar
Chaney, L. H., & Lyden, J. A. (1997). Employees' perceptions of impressions conveyed by selected aspects of business meetings. Proceedings of the Academy of Managerial Communications, 2, 1217.Google Scholar
Cohen, M. A., Rogelberg, S. G., Allen, J. A., & Luong, A. (2011). Meeting design characteristics and attendee perceptions of staff/team meeting quality. Group Dynamics: Theory, Research, and Practice, 15, 90104. doi:10.1037/a0021549CrossRefGoogle Scholar
Collins, J. C. (2001). Good to great: Why some companies make the leap…and others don't. New York, NY: Harper Collins.Google Scholar
Collins, J. C., & Porras, J. I. (1994). Built to last: Successful habits of visionary companies. New York, NY: Harper Business.Google Scholar
Dannemiller, K. D., & Jacobs, R. W. (1992). Changing the way organizations change: A revolution of common sense. Journal of Applied Behavioral Science, 28, 480498. doi:10.1177/0021886392284003CrossRefGoogle Scholar
DiStefano, J. J., & Maznevski, M. L. (2000). Creating value with diverse teams in global management. Organizational Dynamics, 29, 4563. doi:10.1016/s00902616(00)00012–7CrossRefGoogle Scholar
Doyle, M., & Strauss, D. (1982). How to make meetings work. New York, NY: Jove.Google Scholar
Garman, A. N. (2011). Shooting for the moon: How academicians could make management research even less irrelevant. Journal of Business and Psychology, 26, 129133. doi:10.1007/s10869–011–9224–7CrossRefGoogle Scholar
Girard, L. (2012). 7 deadly sins of business meetings. Retrieved from http://www.entrepreneur.com/article/224151#Google Scholar
Green, W. A., & Lazarus, H. (1991). Are today's executives meeting with success? Journal of Management Development, 10, 1425.CrossRefGoogle Scholar
Hackman, J. R. (1990). Groups that work (and those that don't): Creating conditions for effective teamwork. San Francisco, CA: Jossey-Bass.Google Scholar
Hackman, J. R. (1993). Teams, leaders, and organizations: New directions for crew-oriented flight training. In Wiener, E.L., Kanki, B. G., & Helmreich, R. L. (Eds.). Cockpit resource management (pp. 4769). San Diego, CA: Academic Press.Google Scholar
Hequet, M. (2013). No more bored meetings. Retrieved from http://www.trainingmag.com/content/no-more-bored-meetingsGoogle Scholar
Hofstede, G. (1991). Culture and organizations: Software of the mind. London, UK: McGraw-Hill.Google Scholar
Islam, G., & Zyphur, M. J. (2009). Rituals in organizations: A review and expansion of current theory. Group & Organization Management, 34, 114139. doi:10.1177/1059601108329717CrossRefGoogle Scholar
Jay, A. (1976). How to run a meeting. Harvard Business Review, 2, 4358.Google Scholar
Kauffeld, S., & Lehmann-Willenbrock, N. (2012). Meetings matter: Effects of team meetings on team and organizational success. Small Group Research, 43, 130158. doi:10.1177/1046496411429599CrossRefGoogle Scholar
Kello, J. E. (2005). Developing your safety team: You can't “microwave” success. Industrial Safety and Hygiene News, 39, 16.Google Scholar
Kello, J. E. (2006). Changing the safety culture: Safety professional as change agent. International Journal of Knowledge, Culture, and Change Management, 6, 151156.Google Scholar
Kello, J. E. (2008). Wake me when it's over: Seven tips to energize your safety meetings. Industrial Safety & Hygiene News, 42, 26.Google Scholar
Kello, J. E. (2013). The biological leash on organizations: Corporate behavior faces hard-wired constraints. Industrial Safety & Hygiene News, 47, 24.Google Scholar
Kemp, L. J., & Williams, P. (2013). In their own time and space: Meeting behavior in the Gulf Arab workplace. International Journal of Cross Cultural Management, 13, 215235. doi:10.1177/1470595813485383CrossRefGoogle Scholar
Klatzky, R. L. (2009). Giving psychological science away: The role of applications courses. Perspectives on Psychological Science, 4, 522530. doi:10.1111/j.1745–6924.2009.01162.xCrossRefGoogle ScholarPubMed
Köhler, T., Cramton, C. D., & Hines, P. J. (2012). The meeting genre across cultures: Insights from three German-American collaborations. Small Group Research, 43, 159185. doi:10:1177/1046496411429600CrossRefGoogle Scholar
Leach, D. J., Rogelberg, S. G., Warr, P. B., & Burnfield, J. L. (2009). Perceived meeting effectiveness: The role of design characteristics. Journal of Business and Psychology, 24, 6576. doi:10.1007/s10869–009–9092–6CrossRefGoogle Scholar
Luong, A., & Rogelberg, S. G. (2005). Meetings and more meetings: The relationship between meeting load and the daily well-being of employees. Group Dynamics: Theory, Research, and Practice, 9, 5867. doi:10.1037/1089–2699.9.1.58CrossRefGoogle Scholar
Lyons, R., Priest, H. A., Wildman, J. L. Salas, E., & Carnegie, D. (2009). Managing virtual teams: Strategies for team leaders. Ergonomics in Design: The Quarterly of Human Factors Applications, 17, 813. doi:10.1518/106480409×415152CrossRefGoogle Scholar
Malouff, J. M., Calic, C., McGrory, C. M., Murrell, R. L., & Schutte, N. S. (2012). Evidence for a needs-based model of organizational-meeting leadership. Current Psychology, 31, 3548. doi:10.1007/s12144–012–9129–2CrossRefGoogle Scholar
McCrae, R. R., & Costa, P. T. Jr. (2008). The five factor theory of personality. In John, O. P., Robbins, R. W., & Pervin, L. A. (Eds.), Handbook of personality: Theory and research (Vol. 3, pp. 159181. New York, NY: Guilford.Google Scholar
MCI Inc. (1998). Meetings in America: A study of trends, costs, and attitudes toward business travel, teleconferencing and their impact on productivity. Retrieved from https://e-meetings.verizonbusiness.com/global/en/meetingsinamerica/uswhitepaper.phpGoogle Scholar
MCI Inc. (2003). Meetings in America V: A meeting of the minds. Retrieved from https://e-meetings.verizonbusiness.com/global/en/meetingsinamerica/uswhitepaper.phpGoogle Scholar
Miller, G. (1969). Psychology as a means of promoting human welfare. American Psychologist, 24, 10631075. doi:10.1037/h0028988CrossRefGoogle Scholar
Nicholson, N. (1998). How hardwired is human behavior? Harvard Business Review, 76, 134147.Google ScholarPubMed
Rogelberg, (2006). Meetings at work. In Rogelberg, S. G. (Ed.), Encyclopedia of industrial and organizational psychology (pp. 474475). Thousand Oaks, CA: Sage.Google Scholar
Rogelberg, S. G., Allen, J. A., Shanock, L., Scott, C. W., & Shuffler, M. (2010). Employee satisfaction with meetings: A contemporary facet of job satisfaction. Human Resource Management, 49, 149172. doi:10.1002/hrm.20339CrossRefGoogle Scholar
Rogelberg, S. G., Leach, D. J., Warr, P. B., & Burnfield, J. L. (2006). Not another meeting! Are meeting time demands related to employee well-bring?, Journal of Applied Psychology, 91, 8696. doi:10.1037/0021–9010.91.1.83CrossRefGoogle Scholar
Rogelberg, S. G., Scott, C. W., Agypt, B., Williams, J., Kello, J. E., McCausland, T., & Olien, J. L. (2013). Lateness to meetings: Examination of an unexplored temporal phenomenon, European Journal of Work and Organizational Psychology, 23, 323341. doi:101080/1359432x.2012.745988CrossRefGoogle Scholar
Rogelberg, S. G., Scott, C, & Kello, J. (2007). The science and fiction of meetings. MIT Sloan Management Review, 48, 1821.Google Scholar
Rogelberg, S. G., Shanock, L. R., & Scott, C. W. (2012). Wasted time and money in meetings: Increasing return on investment. Small Group Research, 43, 236245. doi:10.1177/1046496411429170CrossRefGoogle Scholar
Ryan, A. M. (2002). We hear you. Industrial-Organizational Psychologist, 40, 3035. doi:10.1084/jem.20120731Google Scholar
Scott, C., Allen, J. A., Bonilla, D. L., Baran, B. E., & Murphy, D. (2013). Ambiguity and freedom of dissent in post-incident discussion. Journal of Business Communication, 50, 383402. doi:10.1177/0021943613497054Google Scholar
Shanock, L. R., Allen, J. A., Dunn, A. M., Baran, B. E., Scott, C. W., & Rogelberg, S. G. (2013). Less acting, more doing: How surface acting relates to perceived meeting effectiveness and other employee outcomes. Journal of Occupational and Organizational Psychology, 86, 457476. doi:10.1111/joop.12037CrossRefGoogle Scholar
SMART Technologies Inc. (2013). So why do we still have meetings? Retrieved from http://www.effectivemeetings.com/meetingbasics/meetings.aspGoogle Scholar
Spencer, J., & Pruss, A. (1992). Managing your team: How to organize people for maximum results. London, UK: Piatkus.Google Scholar
Symanowitz, C. (2013). How we can make meetings more effective. Finweek, 44–45, May 16.Google Scholar
Thomas, J. S., Allen, J. A., Rogelberg, S. G., & Kello, J. E. (2014). Faking it for the higher-ups: Status and emotional labor in workplace meetings. Manuscript submitted for publication.Google Scholar
Tips for more effective meetings. (2010). Noupe.com. Retrieved from http://www.noupe.com/freelance/tips-for-more-effective-business-meetings.htmlGoogle Scholar
Tobia, P. M., & Becker, M. C. (1990). Making the most of meeting time. Training and Development Journal, 44, 3438.Google Scholar
Van Vree, W. (1999). Meetings, manners, and civilization: The development of modern meeting behavior. London, UK: Leicester University Press.Google Scholar
Zimbardo, P. G. (2002). Psychology in the public service. American Psychologist, 57, 431433. doi:10.1037/0003–066X.57.6–7.431CrossRefGoogle ScholarPubMed
Zimbardo, P. G. (2004). Does psychology make a significant difference in our lives? American Psychologist, 59, 339351. doi:10.1037/0003–066X.59.5.339CrossRefGoogle ScholarPubMed

References

Atkinson, M. A., Cuff, E. C., & Lee, J. E. (1978). The recommencement of a meeting as a member's accomplishment. In Schenkein, J. (Ed.), Studies in the organization of conversational interaction (pp. 133153). New York, NY: Academic.CrossRefGoogle Scholar
Ballard, D. I., & Gomez, F. (2006). Time to meet: Meetings as sites of organizational memory. In Parker, J., Crawford, M., & Harris, P. (Eds.), Study of time XII: Time and memory (pp. 301312). Boston, MA: Brill.Google Scholar
Bauman, R., & Sherzer, J. (1974). Explorations in the ethnography of speaking. London, UK: Cambridge University Press.Google Scholar
Boden, D. (1994). The business of talk: Organizations in action. Cambridge, UK: Polity.Google Scholar
Burrell, G., & Morgan, G. (1979). Sociological paradigms and organisational analysis: Elements of the sociology of corporate life. London, UK: Heinemann.Google Scholar
Carr, E. S. (2010). Scripting addiction: The politics of therapeutic talk and American sobriety. Princeton, NJ: Princeton University Press.CrossRefGoogle Scholar
Dalton, M. (1959). Men who manage. New York, NY: Wiley.Google Scholar
Duranti, A. (2009). Linguistic anthropology: A reader (2nd ed.). Malden, MA: Wiley-Blackwell.Google Scholar
Garsten, C. (2014). Small places, big stakes: “Meetings” as moments of ethnographic momentum. Paper presented at the annual meeting of the American Anthropological Association, Washington, DC.Google Scholar
Hull, M. S. (2012). Documents and bureaucracy. Annual Review of Anthropology, 41, 251267. doi:10.1146/annurev.anthro.012809.104953CrossRefGoogle Scholar
Hymes, D. (1974). Foundations in sociolinguistics: An ethnographic approach. Philadelphia, PA: University of Pennsylvania Press.Google Scholar
Kauffeld, S., & Lehmann-Willenbrock, N. (2012). Meetings matter: Effects of team meetings on team and organizational success. Small Group Research, 43, 130158. doi:10.1177/1046496411429599CrossRefGoogle Scholar
Latour, B. (2005). Reassembling the social: An introduction to actor-network-theory. Oxford, UK: Oxford University Press.CrossRefGoogle Scholar
Luong, A., & Rogelberg, S. G. (2005). Meetings and more meetings: The relationship between meeting load and the daily well-being of employees. Group Dynamics: Theory, Research, and Practice, 9, 5867. doi:10.1037/1089–2699.9.1.58CrossRefGoogle Scholar
March, J. G., & Olsen, J. P. (1976). Ambiguity and choice in organizations. Bergen, Norway: Universitetsforlaget.Google Scholar
Robert, H. M. (1981). Robert's rules of order (Rev. ed.). Glenview, IL: Scott, Foresman & Co.Google Scholar
Sandler, J. (2014). Policy activist coalition meetings: Rituals of alternative subject production. Paper presented at the annual meeting of the American Anthropological Association, Washington, DC.Google Scholar
Schwartzman, H. B. (1978). Organizational dancing: How play works in a community mental health center. In Salter, M. A. (Ed.), Play: Anthropological perspectives. West Point, NY: Leisure Press.Google Scholar
Schwartzman, H. B. (1981). Hidden agendas and formal organizations or how to dance at a meeting. Social Analysis, 9, 7788.Google Scholar
Schwartzman, H. B. (1987). The significance of meetings in an American mental health center. American Ethnologist, 14, 271294.CrossRefGoogle Scholar
Schwartzman, H. B. (1989). The meeting: Gatherings in organizations and communities. New York, NY: PlenumCrossRefGoogle Scholar
Schwartzman, H. B. (1993). Ethnography in organizations. Newbury Park, CA: Sage. Thedvall, R. (2006). Eurocrats at work. Negotiating transparency in postnational employment policy (Doctoral dissertation). Stockholm University, Sweden. Stockholm Studies in Social Anthropology, 58.CrossRefGoogle Scholar
Thedvall, R. (2013). Punctuated entries: Doing fieldwork in policy meetings in the EU. In Garsten, C. & Nyqvist, A. (Eds.), Organisational anthropology: Doing ethnography in and among complex organizations (pp. 106119). London, UK: Pluto.Google Scholar

Save book to Kindle

To save this book to your Kindle, first ensure no-reply@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×