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Chapter 7 - Place: Addressing the Physical Environment

Published online by Cambridge University Press:  20 January 2022

John Schumacher  and
Don Melady
John Schumacher
Affiliation:
University of Maryland, Baltimore County
Don Melady
Affiliation:
University of Toronto
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Summary

Describes simple low-cost additions to the physical space of an ED organized around the patient’s sensory, mobility, and comfort needs. Emphasizes design thinking concepts to focus on the patient experience when making changes. Catalogues more extensive changes to the environment, working in circles out from the patient – to the room, the unit, the hospital. Counsels against the “quick fix” of building projects without the foundation of people and processes.

Keywords

Designdesign thinkingdementia-informed designfrailty-informed designcomfortpatient experience
Type
Chapter
Information
Creating a Geriatric Emergency Department
A Practical Guide
 , pp. 88 - 99
Publisher: Cambridge University Press
Print publication year: 2022

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References

Lichen, IM, Berning, MJ, Bower, SM, et al. Non-pharmacologic interventions improve comfort and experience among older adults in the emergency department. Am J Emerg Med. 2021 Jan 1;39:15–20.CrossRefGoogle ScholarPubMed

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