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8 - Moving Money

Money as an Interactional Resource in Kiosk Encounters in Finland

Published online by Cambridge University Press:  19 January 2023

By
Mia Halonen  and
Aino Koivisto
Edited by
Barbara Fox ,
Lorenza Mondada  and
Marja-Leena Sorjonen
Barbara Fox
Affiliation:
University of Colorado Boulder
Lorenza Mondada
Affiliation:
University of Basel
Marja-Leena Sorjonen
Affiliation:
University of Helsinki
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Summary

A shop encounter is normatively closed when payment is made. This paper analyzes the ways in which the physical presence of money (whether as cash, or bank card) shapes the payment phase of the interaction at kiosks in Finland. This study demonstrates that customers orient to payment from the very beginning of the interaction and work to prepare their money and to make it observable to the seller from early on. Moreover, if the customer has made their money observable prior to the price announcement by the seller, the payment phase moves quickly and smoothly to completion. If, on the other hand, the money has not been made observable early in the interaction, payment can be delayed. Conversely, customers can put their money on the seller’s side of the counter before payment has been made relevant; in such cases, the seller adjusts his or her actions to speed up the interaction so that the payment phase arrives earlier than is typical. Thus, through money, especially displays of it early in the interaction, customers show their orientation to progressivity.

Keywords

kioskspaymentmoneyphysical presence of moneyorienting to paymentorienting to progressivity
Type
Chapter
Information
Encounters at the Counter
The Organization of Shop Interactions
 , pp. 255 - 278
Publisher: Cambridge University Press
Print publication year: 2023

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