Skip to main content Accessibility help

We use cookies to distinguish you from other users and to provide you with a better experience on our websites. Close this message to accept cookies or find out how to manage your cookie settings.

Close cookie message
×
Hostname: page-component-cd9895bd7-jkksz Total loading time: 0 Render date: 2024-12-26T03:18:41.988Z Has data issue: false hasContentIssue false

II - What Legal Design Can Do

Case Studies across Sectors

Published online by Cambridge University Press:  19 December 2024

Edited by
Miso Kim ,
Dan Jackson  and
Jules Rochielle Sievert
Miso Kim
Affiliation:
Northeastern University, Boston
Dan Jackson
Affiliation:
Northeastern University, Boston
Jules Rochielle Sievert
Affiliation:
Northeastern University, Boston
Get access
Type
Chapter
Information
Legal Design
Dignifying People in Legal Systems
 , pp. 59 - 176
Publisher: Cambridge University Press
Print publication year: 2024

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

References

Brooks, Neil. 2010. “The Judge and the Adversary System.” In The Civil Litigation Process, edited by Walker, Janet, 89–119. Toronto, ON: Emond Montgomery Publications.Google Scholar
Carpenter, Anna E. 2017. “Active Judging and Access to Justice.” (unpublished manuscript, February 3, 2017).CrossRefGoogle Scholar
Cohen, Lynne. 2001. "Unrepresented Litigants." As cited in MacFarlane, Julie. 2003. "The NSRLP: Identifying & Meeting the Needs of SRL Final Report." https://scholar.uwindsor.ca/lawnsrlppubs/22.Google Scholar
Felstiner, William LF, Abel, Richard L., and Sarat, Austin. 1981. “The Emergence and Transformation of Disputes - Naming, Blaming, Claiming.” Law & Society Review 15, no. 3–4: 631–54. https://doi.org/10.2307/3053505.CrossRefGoogle Scholar
Flaherty, Michelle. 2015. “Self-Represented Litigants, Active Adjudication and the Perception of Bias: Issues in Administrative Law.” Dalhousie Law Journal 38, no. 1 (March): 120–46. Social Science Research Network (SSRN).Google Scholar
Fuller, Lon L. 1965. “A Reply to Professors Cohen and Dworkin.” Villanova Law Review 10, no. 5 (Summer): 655–66.Google Scholar
Greiner, David J., Jimenez, Dalie, and Lupica, Lois. 2017. “Self-Help, Reimagined.” Indiana Law Journal 92, no. 3 (Summer): 1119–73.Google Scholar
Judicial Council of California. 2004. “Statewide Action Plan for Serving Self-Represented Litigants.” www.courts.ca.gov/documents/selfreplitsrept.pdf.Google Scholar
Kim, Miso. 2021. “A Study of Dignity as a Principle of Service Design.” International Journal of Design 15, no. 3 (December): 87–100.Google Scholar
Leitch, Jennifer. 2016. “Having a Say: Democracy, Access to Justice and Self-Represented Litigants.” Ph.D. diss., Osgoode Hall Law School of York University.Google Scholar
Leitch, Jennifer. 2017a. “Coming off the Bench: Self-Represented Litigants, Judges and the Adversarial Process.” The Advocate’s Quarterly 47 (April): 309–43.Google Scholar
Leitch, Jennifer. 2017b. “Lawyers and Self-Represented Litigants: An Ethical Change of Role?” Canadian Bar Review 95, no. 3: 669–705.Google Scholar
Luban, David. 2010. “The Rule of Law and Human Dignity: Re-examining Fuller’s Canons.” Hague Journal on the Rule of Law 2, no. 1 (May): 29–47. https://doi.org/10.1017/S1876404510100025.CrossRefGoogle Scholar
Macfarlane, Julie. 2013. “The National Self-Represented Litigants Project: Identifying and Meeting the Needs of Self-Represented Litigants.” National Self-Represented Litigants Project. www.lsuc.on.ca/uploadedFiles/For_the_Public/About_the_Law_Society/Convocation_Decisions/2014/Self-represented_project.pdf.Google Scholar
Macfarlane, Julie, Trask, Katrina, and Chesney, Erin. 2015. “The Use of Summary Judgment Procedures against Self-Represented Litigants: Efficient Case Management or Denial of Access to Justice?” National Self-Represented Litigants Project. https://representingyourselfcanada.com/nsrlp-research/page/2/.Google Scholar
National Center for State Courts and State Justice Institute. 2015. The Landscape of Civil Litigation in State Courts. Williamsburg, VA: National Center for State Courts. www.ncsc.org/~/media/Files/PDF/Research/CivilJusticeReport-2015.ashx.Google Scholar
Rhode, Deborah L. 2009. “Whatever Happened to Access to Justice?” Loyola of Los Angeles Law Review 42, no. 4 (June): 869–911.Google Scholar
Rosen-Zvi, Issachar, and Fisher, Talia. 2013. “Overcoming Procedural Boundaries.” Virginia Law Review 94, no. 1 (March): 79–155. JSTOR.Google Scholar
Rowden, Emma, and Jones, Diane. 2018. “Design, Dignity and Due Process: The Construction of the Coffs Harbour Courthouse.” Law, Culture and the Humanities 14, no. 2 (June): 317–36. https://doi.org/10.1177/1743872115612954.CrossRefGoogle Scholar
Sabbeth, Kathryn. 2015. “The Prioritization of Criminal and Civil Cases and the Discounted Danger of Private Power.” Florida State University Law Review 42, no. 4 (December): 889–936. Social Science Research Network (SSRN).Google Scholar
Sangiorgi, Daniela, and Clark, Brendon. 2004. “Toward a Participatory Design Approach to Service Design.” In Proceedings of the Eighth Conference on Participatory Design, 148–51. Toronto, ON: ACM Press.Google Scholar
Steinberg, Jessica K. 2015. “Demand Side Reform in the Poor People’s Court.” Connecticut Law Review 47, no. 3 (February): 741–805.Google Scholar
Sullivan, Charlotte, and Macfarlane, Julie. 2021. “Tracking the Trends of the Self-Represented Litigant Phenomenon: Data from the National Self-Represented Litigants Project, 2019-2021.” National Self-Represented Litigants Project. https://representingyourselfcanada.com/nsrlp-research/.Google Scholar
Superior Court of Justice. 2019. “Practice Advisory Concerning the Provincial Civil Case Management – One Judge Model.” Superior Court of Justice, February 1. www.ontariocourts.ca/scj/practice/civil-case-management-pilot.Google Scholar
Tyler, Tom R. 1988. “What Is Procedural Justice? Criteria Used by Citizens to Assess the Fairness of Legal Procedures.” Law & Society Review 22, no 1: 103–35. https://doi.org/10.2307/3053563.CrossRefGoogle Scholar
United Nations. 2008. “Making the Law Work for Everyone: Report of the Commission on Legal Empowerment of the Poor.” https://ycsg.yale.edu/sites/default/files/files/making_the_law_work.pdf.Google Scholar
Zorza, Richard. 2002. The Self-Help Friendly Court: Designed from the Ground Up to Work for People Without Lawyers. Williamsburg, VA: National Center for State Courts. www.srln.org/system/files/atachments/Zorza%20SRL%20Friendly%20Court.pdf.Google Scholar

References

Ackermann, Laurie. 2012. Human Dignity: Lodestar for Equality in South Africa. Cape Town, South Africa: Juta.Google Scholar
Annola, Vesa, Haapio, Helena, and Koskela, Merja. 2022. “Interpreting Images in Contracts.” In Research Handbook on Contract Design, edited by Haapio, Marcelo Corrales Helena, and Fenwick, Mark, 365–81. Cheltenham: Edward Elgar Publishing.Google Scholar
Artiles, Antonio Martín. 2008. “Towards a Fair Deal for Migrant Workers in the Global Economy.” Transfer: European Review of Labour and Research 14, no. 4 (Winter): 706–09. https://doi.org/10.1177/102425890801400417.Google Scholar
Bal, Matthijs. 2017. Dignity in the Workplace. Cham, Switzerland: Springer International Publishing.CrossRefGoogle Scholar
Barclay, Linda. 2018. Disability with Dignity: Justice, Human Rights and Equal Status. New York: Routledge.CrossRefGoogle Scholar
Barton, Thomas D., Berger-Walliser, Gerlinde, and Haapio, Helena. 2013. “Visualization: Seeing Contracts for What They are, and What They Could Become.” Journal of Law, Business & Ethics 19 (February): 47–64.Google Scholar
Bauling, Andrea, and Nagtegaal, Annelize. 2015. “Bread as Dignity: The Constitution and the Consumer Protection Act 68 of 2008.” De Jure 48, no. 1 (January): 149–71. http://dx.doi.org/10.17159/2225-7160/2015/v48n1a9.CrossRefGoogle Scholar
Becher, Samuel, and Benoliel, Uri. 2021. “Dark Contracts.” Boston College Law Review 64 (August): 55–117. https://doi.org/10.2139/ssrn.3911528.Google Scholar
Berger-Walliser, Gerlinde, Bird, Robert C., and Haapio, Helena. 2011. “Promoting Business Success Through Contract Visualization.” Journal of Law, Business and Ethics 17, 1–20. Social Science Research Network (SSRN).Google Scholar
Brunschwig, Colette. 2001. Visualisierung von Rechtsnormen: Legal Design. Zurich, Switzerland: Schulthess.Google Scholar
Camus, Albert. 1992. The Rebel: An Essay on Man in Revolt. 1st Vintage International ed. New York: Vintage Books.Google Scholar
Central Intelligence Agency. 2021. “The World Factbook: Afghanistan.” Last modified August 1, 2023. www.cia.gov/the-world-factbook/countries/afghanistan/.Google Scholar
Christie, R. H., and McFarlane, Victoria. 2006. The Law of Contract in South Africa. 5th ed. Durban, South Africa: LexisNexis Butterworths.Google Scholar
Cummins, Tim. 2009. “The Purpose of a Contract.” Commitment Matters (blog), November 18. https://commitmentmatters.com/2009/11/18/the-purpose-of-a-contract/.Google Scholar
Davis, D. M. 2011. “Developing the Common Law of Contract in the Light of Poverty and Illiteracy: The Challenge of the Constitution.” Stellenbosch Law Review 22, no. 3 (January): 845–64.Google Scholar
Deakin, Simon. 2006. “‘Capacitas’: Contract Law and the Institutional Preconditions of a Market Economy.” European Review of Contract Law 2, no. 3 (July): 1–25. http://dx.doi.org/10.1515/ERCL.2006.025.CrossRefGoogle Scholar
DiMatteo, Larry A. 1995. “The Norms of Contract: The Fairness Inquiry and the ‘Law of Satisfaction’ – A Nonunified Theory.” Hofstra Law Review 24, no. 2: 349–454.Google Scholar
Feront, Cecile. 2021. “How Do Privileged Insiders Become Change Agents? A Study of Institutional Volition.” Doctor of Philosophy dissertation. Cape Town: University of Cape Town.Google Scholar
Foka-Kavalieraki, Yulie, and Hatzis, Aristides N.. 2009. “The Foundations of a Market Economy: Contract, Consent, Coercion.” European View 8, no. 1: 29–37. https://doi.org/10.1007/s12290–009-0081-y.CrossRefGoogle Scholar
Franklin, Benjamin. 1749. “Proposals Relating to the Education of Youth in Pennsylvania, [October 1749].” Founders Online, National Archives, https://founders.archives.gov/documents/Franklin/01-03-02-0166.Google Scholar
Friedman, Milton. 2020. Capitalism and Freedom. Chicago: University of Chicago Press.Google Scholar
Gilabert, Pablo. 2015. “Human Rights, Human Dignity, and Power.” In Philosophical Foundations of Human Rights, edited by Rowan Cruft, S. Matthew Liao, , and Renzo, Massimo, 196–213. Oxford: Oxford University Press. https://doi.org/10.1093/acprof:oso/9780199688623.003.0011.CrossRefGoogle Scholar
Haapio, Helena. 2013. Next Generation Contracts: A Paradigm Shift. Helsinki, Finland: Lexpert.Google Scholar
Haapio, Helena, Plewe, Daniela Alina, and de Rooy, Robert. 2016. ‘Next Generation Deal Design: Comics and Visual Platforms for Contracting’. In Networks. Proceedings of the 19th International Legal Informatics Symposium IRIS 2016, 373–80. Vienna.Google Scholar
Hagan, Margaret. 2020. “Legal Design as a Thing: A Theory of Change and a Set of Methods to Craft a Human-Centered Legal System.” Design Issues 36, no. 3 (Summer): 3–15. https://doi.org/10.1162/desi_a_00600.CrossRefGoogle Scholar
Hagan, Margaret, and Kim, Miso. 2018. “Design for Dignity and Procedural Justice.” Advances in Intelligent Systems and Computing 585: 135–45. https://doi.org/10.1007/978-3-319-60495-4_15.CrossRefGoogle Scholar
Harcourt-Cooke, Claire, Els, Gideon, and van Rensburg, Eugene. 2022. “Using Comics to Improve Financial Behaviour.” Journal of Behavioral and Experimental Finance 33 (March): 100614. https://doi.org/10.1016/j.jbef.2021.100614.CrossRefGoogle Scholar
Hoebeke, Luc. 1994. Making Work Systems Better: A Practitioner’s Reflections. New York: Wiley.Google Scholar
Institute for Human Rights and Business Ltd. 2019. “Dignity by Design – Human Rights and the Built Environment Lifecycle.” www.ihrb.org/focus-areas/built-environment/report-dignity-by-design-human-rights-and-the-built-environment-lifecycle.Google Scholar
Keating, Adrian, and Andersen, Camilla Baasch. 2016. “A Graphic Contract: Taking Visualisation in Contracting a Step Further.” Journal of Strategic Contracting and Negotiation 2, no. 1–2 (December): 10–18. https://doi.org/10.1177/2055563616672375.CrossRefGoogle Scholar
Kelly, Diann Cameron, and Varghese, Rani. 2018. “Four Contexts of Institutional Oppression: Examining the Experiences of Blacks in Education, Criminal Justice and Child Welfare.” Journal of Human Behavior in the Social Environment 28, no. 7 (June): 874–88. https://doi.org/10.1080/10911359.2018.1466751.CrossRefGoogle Scholar
Kennedy, Duncan. 1991. “The Stakes of Law, or Hale and Foucault.” The Legal Studies Forum 15, no. 4: 327–65.Google Scholar
Kim, Miso. 2021. “A Study of Dignity as a Principle of Service Design.” International Journal of Design 15, no. 3 (December): 87–100.Google Scholar
Levin, Joel R., and Mayer, Richard E.. 1993. “Understanding Illustrations in Text.” In Learning from Textbooks Theory and Practice, edited by Britton, B. K., Woodward, A., and Binkley, M. R., 95–113. Hillsdale, NJ: Lawrence Erlbaum Associates, Inc.Google Scholar
Longley, Robert. n.d. “John G. Roberts, Supreme Court Chief Justice.” ThoughtCo. Last modified April 3, 2021. www.thoughtco.com/john-g-roberts-biography-3322403.Google Scholar
Louw, A. M. 2014. “Yet Another Call for a Greater Role for Good Faith in the South African Law of Contract: Can We Banish the Law of the Jungle, While Avoiding the Elephant in the Room?” Potchefstroom Electronic Law Journal/Potchefstroomse Elektroniese Regsblad 16, no. 5: 44–120. https://doi.org/10.4314/pelj.v16i5.2.CrossRefGoogle Scholar
Monbiot, George. 2016. “Neoliberalism – the Ideology at the Root of All Our Problems.” The Guardian, April 15. www.theguardian.com/books/2016/apr/15/neoliberalism-ideology-problem-george-monbiot.Google Scholar
Morawetz, Victor. 1925. “The Elements of a Contract.” American Bar Association Journal 11, no. 2: 87–90.Google Scholar
O’Mahony, C. 2012. “There Is No Such Thing as a Right to Dignity.” International Journal of Constitutional Law 10, no. 2: 551–74. https://doi.org/10.1093/icon/mos010.Google Scholar
Passera, Stefania. 2017. “Beyond the Wall of Contract Text: Visualizing Contracts to Foster Understanding and Collaboration within and across Organizations.” Ph.D. diss., Aalto University. http://urn.fi/URN:ISBN:978-952-60-7528-0.Google Scholar
Riley, Stephen. 2015. “Human Dignity and the Rule of Law.” Utrecht Law Review 11, no. 2: 91–105. https://doi.org/10.18352/ulr.320.CrossRefGoogle Scholar
Rossi, Arianna, Ducato, Rossana, Haapio, Helena, and Passera, Stefania. 2019. “When Design Met Law: Design Patterns for Information Transparency.” https://orbilu.uni.lu/bitstream/10993/40116/1/A.%20Rossi,%20R.%20Ducato,%20H.%20Haapio%20et%20S.%20Passera.pdf.Google Scholar
The Royal Swedish Academy of Sciences. 2016. “Press Release: The Prize in Economic Sciences 2016.” www.nobelprize.org/prizes/economic-sciences/2016/press-release/.Google Scholar
Samuels, Warren J. 1973. “The Economy as a System of Power and Its Legal Bases: The Legal Economics of Robert Lee Hale.” University of Miami Law Review 27, no. 3 (July): 261–371.Google Scholar
Seabrook, Renita, and Wyatt-Nichol, Heather. 2016. “The Ugly Side of America: Institutional Oppression and Race.” Journal of Public Management & Social Policy 23, no. 1: 20–46. https://digitalscholarship.tsu.edu/jpmsp/vol23/iss1/3.Google Scholar
Sen, Amartya. 2009. The Idea of Justice. London: Penguin Books.Google Scholar
Senge, Peter M. 2006. The Fifth Discipline: The Art and Practice of the Learning Organization. Revised and updated. New York: Currency Doubleday.Google Scholar
Seshadri, Priya, Joslyn, Cole Hatfield, Hynes, Morgan M., and Reid, Tahira. 2019. “Compassionate Design: Considerations That Impact the Users’ Dignity, Empowerment and Sense of Security.” Design Science 5 (May): 1–21. https://doi.org/10.1017/dsj.2019.18.CrossRefGoogle Scholar
Simon, Herbert Alexander. 2008. The Sciences of the Artificial. 3rd ed. Cambridge, MA: MIT Press.Google Scholar
Smith, Stephen A. 2004. “What Is Contract Theory?” In Contract Theory, edited by Smith, Stephen A.. Oxford: Oxford University Press.Google Scholar
Snyder, David V., Maslow, Susan A., and Dadusch, Sarah. 2022. “Model Contract Clauses to Protect Workers in International Supply Chains, Version 2.0.” American Bar Association, Business Law Today. Last modified September 26, 2022. https://businesslawtoday.org/tool/model-contract-clauses-protect-workers-international-supply-chains/.Google Scholar
Sperling, Gene. 2022. Economic Dignity. New York: Penguin Press.Google Scholar
Strauss, Valerie. 2016. “Hiding in Plain Sight: The Adult Literacy Crisis.” Washington Post, November 1. www.washingtonpost.com/news/answer-sheet/wp/2016/11/01/hiding-in-plain-sight-the-adult-literacy-crisis/.Google Scholar
Sulla, Victor, Zikhali, Precious, and Cuevas, Pablo Facundo. 2022. Inequality in Southern Africa: An Assessment of the Southern African Customs Union. Washington, DC: World Bank Group. https://documents.worldbank.org/en/publication/documents-reports/documentdetail/099125303072236903/P1649270c02a1f06b0a3ae02e57eadd7a82.Google Scholar
Surty, Mohamed Enver. 2019. In Pursuit of Dignity. Johannesburg: Awqaf.Google Scholar
Tutu, Desmond. 2013. “Foreword by Archbishop Emeritus Desmond Tutu.” In Dignity: Its Essential Role in Resolving Conflict, by Donna Hicks, ix–xi. New Haven, CT: Yale University Press.Google Scholar
UNESCO. 2020. Global Education Monitoring Report 2020: Inclusion and Education: All Means All. Paris: UNESCO. https://en.unesco.org/gem-report/report/2020/inclusion.Google Scholar
United Nations. 2020. “Inequality – Bridging the Divide.” www.un.org/sites/un2.un.org/files/2020/02/un75_inequality.pdf.Google Scholar
Van Vugt, Gaby. 2016. “On the Relationship Between Functional Illiteracy and Poverty.” Electronic Platform for Adult Learning in Europe, July 25. https://epale.ec.europa.eu/en/resource-centre/content/relationship-between-functional-illiteracy-and-poverty#:~:text=In%20the%20Netherlands%2C%201.3%20million,similar%20relationship%20in%20the%20Netherlands%3F.Google Scholar
Visser, Margareet, and Ferrer, Stuart. 2015. “Farm Workers’ Living and Working Conditions in South Africa: Key Trends, Emergent Issues, and Underlying and Structural Problems.” The Pretoria Office of the International Labour Organization. www.ilo.org/wcmsp5/groups/public/---africa/documents/publication/wcms_385959.pdf.Google Scholar
Waller, Rob. 2020. “Contract Design for Humans: Preventing Cognitive Accidents.” Simplification Centre. https://uploads-ssl.webflow.com/5c06fb475dbf1265069aba1e/5f69de7c9248fa58b79ad3c9_SC16HumanContracts.pdf.Google Scholar

References

Ansell, Ryan, and Mullins, John P.. 2021. “COVID-19 Ends Longest Employment Expansion in CES History, Causing Unprecedented Job Losses in 2020.” Monthly Labor Review, June 16. https://doi.org/10.21916/mlr.2021.13.CrossRefGoogle Scholar
Baker, Charles. 2020. “COVID-19 State of Emergency.” Commonwealth of Massachusetts. Last modified June 15, 2021. www.mass.gov/info-details/covid-19-state-of-emergency#limits-on-gatherings-(archive)-.Google Scholar
Boston Planning & Development Agency. 2017. “Boston’s Top 5 Foreign Languages Spoken at Home, 2015.” Boston: Norman B. Leventhal Map & Education Center. Last modified 2017. https://collections.leventhalmap.org/search/commonwealth:h989r7038.Google Scholar
Boston Planning & Development Agency Research Division. 2021. “Boston in Context: Neighborhoods 2015-2019 American Community Survey.” Boston Planning & Development Agency Research Division. Last modified 2021. www.bostonplans.org/getattachment/e2eb8432-ac72-4a7e-8909-57aafdfbecd9.Google Scholar
Campbell, Andrew M. 2020. “An Increasing Risk of Family Violence during the Covid-19 Pandemic: Strengthening Community Collaborations to Save Lives.” Forensic Science International: Reports 2 (April): 100089. https://doi.org/10.1016/j.fsir.2020.100089.Google ScholarPubMed
Carey, Paula M. Chief Justice of the Trial Court. 2020. Trial Court Emergency Administrative Order 20-8: Trial Court Order Supplementing the Supreme Judicial Court Order Regarding Court Operations Under the Exigent Circumstances Created by the COVID-19 (Coronavirus) Pandemic. https://archives.lib.state.ma.us/bitstream/handle/2452/826494/on1153169107.pdf.Google Scholar
Casey, John D. 2020. “Probate and Family Court Standing Order 2-20, as Amended Effective April 6, 2020.” State Library of Massachusetts. Probate and Family Court. Last modified April 6, 2020. https://archives.lib.state.ma.us/bitstream/handle/2452/825963/on1151409488.pdf?sequence=2&isAllowed=y.Google Scholar
Cense. 2021. “Concept Scenarios + Storyboards for Service Design.” Cense Ltd. (blog), October 19. www.cense.ca/storyboards-for-service-design/.Google Scholar
Centers for Disease Control and Prevention. 2022. “CDC Museum COVID-19 Timeline.” David J. Spencer CDC Museum. Last modified March 15, 2023. www.cdc.gov/museum/timeline/covid19.html.Google Scholar
Deloitte, Datawheel, and Hidalgo, Cesar. n.d. “Data USA: Boston, MA Census Place.” Data USA. Accessed August 22, 2022. https://datausa.io/profile/geo/suffolk-county-ma.Google Scholar
Dooling, Shannon. 2020. “Advocates Fear Domestic Abuse Survivors Are ‘Trapped with Their Abusers’ during Pandemic.” WBUR, April 13. www.wbur.org/news/2020/04/13/coronavirus-domestic-abuse-violence-survivors-boston.Google Scholar
Fana, Marta, Pérez, Sergio Torrejón, and Fernández-Macías, Enrique. 2020. “Employment Impact of Covid-19 Crisis: From Short Term Effects to Long Terms Prospects.” Journal of Industrial and Business Economics 47, no. 3 (July): 391–410. https://doi.org/10.1007/s40812–020-00168-5.CrossRefGoogle Scholar
Frauendorf, Janine. 2007. Customer Processes in Business-to-Business Service Transactions. Berlin, Germany: Springer Science & Business Media.Google Scholar
Gibbons, Sarah. 2017. “Service Blueprints: Definition.” Nielsen Norman Group. Last modified August 27, 2017. www.nngroup.com/articles/service-blueprints-definition/.Google Scholar
Goldstein, Lisa S. 2005. “Becoming a Teacher as a Hero’s Journey: Using Metaphor in Preservice Teacher Education.” Teacher Education Quarterly 32, no. 1 (Winter): 7–24.Google Scholar
Henry, Meghan, Watt, Rian, Mahathey, Anna, Ouellette, Jillian, Sitler, Aubrey, Abt Associates, and The U.S. Department of Housing and Urban Development. 2020. The 2019 Annual Homeless Assessment Report (AHAR) to Congress, Part 1: Point-in-Time Estimates of Homelessness. www.huduser.gov/portal/sites/default/files/pdf/2019-AHAR-Part-1.pdf.Google Scholar
Kim, Miso. 2021. “A Study of Dignity as a Principle of Service Design.” International Journal of Design 15, no. 3 (December): 87–100.Google Scholar
Lee, Kaofeng. 2016. “Technology Abuse: It’s Still About Power & Control.” Women’s Media Center, February 10. https://womensmediacenter.com/speech-project/technology-abuse-its-still-about-power-control.Google Scholar
Mapping Police Violence, Inc. 2021. “2021 Police Violence Report.” The Official Mapping Police Violence Database. Edited by Samuel Sinyangwe. www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwjn772modOAAxUUrYkEHQizCvgQjBB6BAgREAE&url=https%3A%2F%2Fpoliceviolencereport.org%2Fpoliceviolencereport2021.pdf%3F0&usg=AOvVaw3TSCh1fjlT2WfSuH9M1wm4&opi=89978449.Google Scholar
Massachusetts Department of Public Health. 2020. “Sexual and Domestic Violence Programs 2019 Novel Coronavirus (COVID-19) Guidance.” Mass.Gov. Commonwealth of Massachusetts. Last modified April 23, 2020. www.mass.gov/lists/april-2020-massachusetts-official-state-agency-resources-related-to-covid-19.Google Scholar
Miller, Megan Erin, and Flowers, Erik. 2017. “The Difference between a Journey Map and a Service Blueprint.” Practical by Design (blog), October 16. https://blog.practicalservicedesign.com/the-difference-between-a-journey-map-and-a-service-blueprint-31a6e24c4a6c.Google Scholar
Mineo, Liz. 2022. “‘Shadow Pandemic’ of Domestic Violence.” Harvard Gazette, June 29. https://news.harvard.edu/gazette/story/2022/06/shadow-pandemic-of-domestic-violence/.Google Scholar
National Low Income Housing Coalition. 2022. “Housing Needs by State: Massachusetts.” National Low Income Housing Coalition. Last modified 2022. https://nlihc.org/housing-needs-by-state/massachusetts.Google Scholar
Office of the Governor. 2020a. COVID-19 Order (2020-03-15): Order Temporarily Closing All Public and Private Elementary and Secondary Schools, March 15, 2020, State Library of Massachusetts Digital Collections, COVID-19 Orders, available at https://archives.lib.state.ma.us/items/2e09e942-3873-4842-a413-cae622c5b5fb (last visited March 19, 2024).Google Scholar
Office of the Governor. 2020b. COVID-19 Order (2020-03-18): COVID-19 Order (2020-03-18): Order Temporarily Closing All Child Care Programs and Authorizing the Temporary Creation and Operation of Emergency Child Care Programs, March 18, 2020, State Library of Massachusetts Digital Collections, COVID-19 Orders, available at https://archives.lib.state.ma.us/items/dacc1d21-29e6-44b2-b9cd-e9cb3d21b43c (last visited March 19, 2024).Google Scholar
Office of the Governor. 2020c. COVID-19 Order (2020-03-23): COVID-19 Order (2020-03-23): Order Assuring Continued Operation of Essential Services in the Commonwealth, Closing Certain Workplaces, and Prohibiting Gatherings of More Than 10 People, March 23, 2020, State Library of Massachusetts Digital Collections, COVID-19 Orders, available at https://archives.lib.state.ma.us/items/79553984-91bb-4576-82c5-3e4d9c3b87ce (last visited March 19, 2024).Google Scholar
Pickens, Josie. 2020. “Kassandra Jackson Was Seeking a Protection Order, Judge Assaulted Her Instead.” Essence Magazine, October 23. www.essence.com/news/kassandra-jackson-michael-bachman/.Google Scholar
Ronquillo, Roberto Jr. 2020a. Commonwealth of Massachusetts. Boston Municipal Court. Boston Municipal Court Standing Order 3-20: Limiting In-Person Appearances in Boston Municipal Courthouses to Emergency Matters. www.mass.gov/boston-municipal-court-standing-orders/boston-municipal-court-standing-order-3-20-limiting-in-person-appearances-in-boston-municipal-courthouses-to-emergency-matters.Google Scholar
Ronquillo, Roberto Jr. 2020b. State Library of Massachusetts. Boston Municipal Court. Boston Municipal Court Standing Order 4-20: Limiting In-Person Appearances in Boston Municipal Courthouses to Emergency Matters. https://archives.lib.state.ma.us/bitstream/handle/2452/825659/on1150889493.pdf.Google Scholar
Suffolk Law School Legal Innovation and Technology Lab. n.d.a. “Court Forms Online (MassAccess).” Accessed August 24, 2022. https://courtformsonline.org/.Google Scholar
Suffolk Law School Legal Innovation and Technology Lab. n.d.b. “The Document Assembly Line.” Accessed August 24, 2022. https://suffolklitlab.org/docassemble-AssemblyLine-documentation/docs/.Google Scholar
Zaidi, Leah. 2018. “How to Use the Hero’s Journey as a Design-Thinking + Foresight Tool.” NYC Design, October 28. https://medium.com/nyc-design/how-to-use-the-heros-journey-as-a-design-thinking-tool-c4901be5ce.Google Scholar

References

Baker, John. 2018. An Introduction to English Legal History. 5th ed. Oxford: Oxford University Press.Google Scholar
Craven, Jackie. 2018. “About the U.S. Supreme Court Building: Architecture and Symbolic Sculpture at the Highest Court, 1935,” ThoughtCo. Last modified December 28, 2018. www.thoughtco.com/us-supreme-court-building-by-cass-gilbert-177925.Google Scholar
Duncanson, Kirsty, and Henderson, Emma. 2022. Courthouse Architecture, Design, and Social Justice. New York: Routledge.Google Scholar
Evans, Gary W. 2003. “The Built Environment and Mental Health.” Journal of Urban Health 80, no. 4 (December): 536–55. https://doi:10.1093/jurban/jtg063.CrossRefGoogle ScholarPubMed
Gold-LaGratta, Emily, Barry, Justin, and Toscano, Manuel. 2018. “Retrofit for Fairness.” Urban Omnibus, February 7. https://urbanomnibus.net/2018/02/retrofit-for-fairness/?printpage=true.Google Scholar
Institute for Human Rights and Business. 2019. “Dignity by Design: Human Rights and the Built Environment Lifecycle.” www.ihrb.org/uploads/reports/Dignity_by_Design_-_Human_Rights_and_the_Built_Environment_Lifecycle_IHRB_-_updated.pdf.Google Scholar
Jandura, Ken. 2018. “Trauma-Informed Courthouse Design.” NACM Court Manager, March. https://thecourtmanager.org/articles/trauma-informed-courthouse-design-33-1/.Google Scholar
Malkawi, Omar. 2018a. “Omar Malkawi – Blog Post 1.” More Than Buildings (blog), January 25. https://morethanbuildings.blogspot.com/2018/01/.Google Scholar
Malkawi, Omar. 2018b. “Blog Post #4 (Omar Malkawi).” More Than Buildings (blog), April 4. https://morethanbuildings.blogspot.com/2018/04/.Google Scholar
McCarthy, Cathy A., and Treacy, Tara, eds. 2000. History of the Administrative Office of the United States: Sixty Years of Service to the Federal Judiciary. Washington, DC: Administrative Office of the United States Courts.Google Scholar
McKenzie, Allison and Matthias, John T. 2020. “What Will Shape the Future of Courthouse Design?” www.ncsc.org/__data/assets/pdf_file/0020/42158/what_will_shape_the_future_McKenzie-Matthias.pdfGoogle Scholar
National Center for State Courts. n.d. “Public Information and Wayfinding.” The Courthouse: A Guide to Planning and Design. Accessed May 30, 2023 www.ncsc.org/courthouseplanning.Google Scholar
National Child Traumatic Stress Network. 2015. “Essential Elements of a Trauma-Informed Juvenile Justice System.” www.nctsn.org/resources/essential-elements-trauma-informed-juvenile-justice-system.Google Scholar
Resnik, Judith, and Curtis, Dennis E.. 2011. Representing Justice: Invention, Controversy, and Rights in City-States and Democratic Courtrooms. New Haven, CT: Yale University Press.Google Scholar
Resnik, Judith, Curtis, Dennis E., and Tait, Allison Anna. 2013. “Constructing Courts: Architecture, the Ideology of Judging, and the Public Sphere.” Law, Culture, and Visual Studies 2013 (Spring): 515–45. http://dx.doi.org/10.2139/ssrn.2447895.Google Scholar
Runcible Studios. n.d. “About Us.” Accessed August 12, 2023. www.runciblestudios.com/about-us/.Google Scholar
Stolk, Sofia. 2024. “International Courts and Design.” In Legal Design: Dignifying People in Legal Systems, 380–94. Cambridge: Cambridge University Press.Google Scholar
TERVA Corporation. n.d. “Discover Our Family of Companies.” Accessed May 25, 2023. www.tervacorp.com/.Google Scholar

References

The General Conference of the International Labour Organization. 2011. “R201 – Domestic Workers Recommendation, 2011 (No. 201).” www.ilo.org/dyn/normlex/en/f?p=NORMLEXPUB:55:0::NO::P55_TYPE,P55_LANG,P55_DOCUMENT,P55_NODE:REC,en,R201,/Document.Google Scholar
Hagan, Margaret, and Kim, Miso. 2017. “Design for Dignity and Procedural Justice.” Advances in Intelligent Systems and Computing, Proceedings of the Applied Human Factors and Ergonomics International Conference, 2017. New York: Springer Press.Google Scholar
Human Trafficking Hotline. 2022. “Labor Trafficking Venues & Industries – Domestic Work.” Accessed August 28, 2022. https://humantraffickinghotline.org/labor-trafficking-venuesindustries/domestic-work.Google Scholar
International Labor Organization. 2022. “Who Are Domestic Workers?” Accessed August 31, 2022. www.ilo.org/global/topics/domestic-workers/who/lang--en/index.htm.Google Scholar
National Domestic Workers Alliance. 2019. “Philadelphia DWBOR Summary.” https://domesticemployers.org/wp-content/uploads/2019/12/Philadelphia-DWBOR-Summary-Comms-Briefing.pdf.Google Scholar
National Domestic Workers Alliance. 2022. “About Domestic Workers.” Accessed September 1, 2022. www.domesticworkers.org/about-domestic-work/.Google Scholar
Parreñas, Rhacel Salazar. 2015. Servants of Globalization: Migration and Domestic Work. 2nd ed. Redwood City, CA: Stanford University Press.CrossRefGoogle Scholar
Poo, Ai-Jen. 2011. “A Twenty-First Century Organizing Model: Lessons from the New York Domestic Workers Bill of Rights Campaign.” New Labor Forum 20, no. 1(Winter): 51–55. https://doi.org/10.4179/NLF.201.0000008.CrossRefGoogle Scholar
Sieber, Tim, and Tracy, Natalicia. 2020. “Worker-Led Research Makes the Case for Labor Justice for Massachusetts Domestic Workers: Social Research and Social Change at the Grassroots.” In Collaborating for Change: A Participatory Action Research Casebook, edited by Greenbaum, Susan D., Jacobs, Glenn, and Zinn, Prentice, 80–94. New Brunswick, NJ: Rutgers University Press.Google Scholar
Tracy, Natalicia R. 2018. “I am a Survivor of Human Trafficking: Natalicia’s Story.” The Atlantic, March 12. www.theatlantic.com/business/archive/2018/03/human-traffickingnatalicia/553100/.Google Scholar
Tracy, Natalicia R., Sieber, Tim, and Moir, Susan. 2014. “INVISIBLE NO MORE: Domestic Workers Organizing in Massachusetts and Beyond.” University of Massachusetts Boston Labor Studies Faculty Publication Series 2014 (October): Paper 1. http://scholarworks.umb.edu/laborstudies_faculty_pubs/1.Google Scholar
Virginia’s Legislative Information System. 2021. “2021 Session.” https://lis.virginia.gov/cgi-bin/legp604.exe?211+sum+SB1310.Google Scholar

References

Act Making Appropriations for the Fiscal Year 2023 for the Maintenance of the Departments, Boards, Commissions, Institutions and Certain Activities of the Commonwealth, for Interest, Sinking Fund and Serial Bond Requirements and for Certain Permanent Improvements, ch. 126 §2, 2022 Mass. Acts 188, 466. https://malegislature.gov/Laws/SessionLaws/Acts/2022/Chapter126Google Scholar
Act Making Appropriations for the Fiscal Year 2015 for the Maintenance of the Departments, Boards, Commissions, Institutions and Certain Activities of the Commonwealth, for Interest, Sinking Fund and Serial Bond Requirements and for Certain Permanent Improvements, ch. 165 §5, 2014 Mass. Acts 712. https://malegislature.gov/Laws/SessionLaws/Acts/2014/Chapter165Google Scholar
Act Making Appropriations for the Fiscal Year 2007 for the Maintenance of the Departments, Boards, Commissions, Institutions and Certain Activities of the Commonwealth, for Interest, Sinking Fund and Serial Bond Requirements and for Certain Permanent Improvements, ch.139 §4, 2006 Mass. Acts 815–817. https://malegislature.gov/Laws/SessionLaws/Acts/2006/Chapter139Google Scholar
Act Relative to Bullying in Schools, ch. 92, 2010 Mass. Acts 224–233.Google Scholar
The Commonwealth of Massachusetts Commission on LGBTQ Youth. n.d. “LGBTQ Resource Map.” Accessed October 4, 2022. https://ma-lgbtq.org.Google Scholar
Celluci, Argeo Paul. 1998. “Executive Order 407: Governor’s Commission on Gay and Lesbian Youth.” Accessed May 16, 2024. www.mass.gov/executive-orders/no-407-governors-commission-on-gay-and-lesbian-youth.Google Scholar
Gibson, Paul. 1989. “Gay Male and Lesbian Youth Suicide.” In Report of the Secretary’s Task Force on Youth Suicide. Volume 3: Prevention and Interventions in Youth Suicide, edited by Feinleib, Marcia R., 115–42. Washington, DC: U.S. Department of Health and Human Services.Google Scholar
Gray, Arielle. 2019. “How LGBTQ+ Youth Gained Protection in Massachusetts.” WBUR, June 24. www.wbur.org/news/2019/06/24/lgbtq-youth-commission-massachusetts.Google Scholar
Massachusetts Commission on Lesbian, Gay, Bisexual, Transgender, Queer, and Questioning Youth. 2014. “Massachusetts Commission on LGBTQ Youth: Annual Policy Recommendations for FY15.” https://archives.lib.state.ma.us/handle/2452/208066.Google Scholar
M.G.L. ch. 3 §67 (Official set).Google Scholar
M.G.L. ch. 3 §67(a) (Official set).Google Scholar
M.G.L. ch. 3 §67(b) (Official set).Google Scholar
M.G.L. ch. 3 §67(c) (Official set).Google Scholar
M.G.L. ch. 71 §37O (Official set).Google Scholar
Weld, William. 1992. “Executive Order 325: Governor’s Commission on Gay and Lesbian Youth.” Accessed October 4, 2022. www.mass.gov/executive-orders/no-325-governors-commission-on-gay-and-lesbian-youth.Google Scholar

References

Andersen, Lars Bo, Danholt, Peter, Halskov, Kim, Hansen, Nicolai Brodersen, and Lauritsen, Peter. 2015. “Participation as a Matter of Concern in Participatory Design.” CoDesign 11, no. 3–4 (October): 250–61. http://dx.doi.org/10.1080/15710882.2015.1081246.CrossRefGoogle Scholar
Arnstein, Sherry R. 1969. “A Ladder of Citizen Participation.” Journal of the American Institute of Planners 35, no. 4 (November): 216–24. https://doi:10.1080/01944366908977225.CrossRefGoogle Scholar
Bason, Christian. 2010. Leading Public Sector Innovation. Bristol, UK: Policy Press.CrossRefGoogle Scholar
Buchanan, Richard. 2001. “Human Dignity and Human Rights: Thoughts on the Principles of Human-Centered Design.” Design Issues 17, no. 3 (Summer): 35–39. JSTOR.CrossRefGoogle Scholar
Calvo, Mirian, Galabo, Rosendy, Owen, Violet, Cruickshank, Leon, and Sara, Rachel. 2022. “Strategies and Tactics of Participatory Architecture.” Proceedings of DRS Biennial Conference Series, Design Research Society, Bilbao, Spain, June 25 – July 3, 2022. London: Design Research Society.Google Scholar
Donetto, Sara, Pierri, Paola, Tsianakas, Vicki, and Robert, Glenn. 2015. “Experience-Based Co-Design and Healthcare Improvement: Realizing Participatory Design in The Public Sector.” The Design Journal 18, no. 2 (May): 227–48. https://doi:10.2752/175630615x14212498964312.CrossRefGoogle Scholar
Ehrström, Peter. 2016. “Reflections on Deliberative Walks – A Participatory Method and Learning Process.” Proceedings of Standing Conference on University Teaching and Research in the Education of Adults, July 4-6, 2017. Edinburgh, UK: University of Edinburgh Centre for Research in Education Inclusion & Diversity.Google Scholar
Forss, Kim, Marra, Mita, and Schwartz, Robert. 2011. Evaluating the Complex: Attribution, Contribution and Beyond. Comparative Policy Evaluation Volume 18. Piscataway, NJ: Transaction Publishers.Google Scholar
Grisales-Bohórquez, Claudia, Reynolds-Cuéllar, Pedro, Martinez, Gloria Inés Muñoz, and Currea, Andrés Sicard. 2021. “Participation Reimagined: Co-Design of the Self through Territory, Memory, and Dignity.” CoDesign 18, no. 1 (Fall): 78–94. https://doi:10.1080/15710882.2021.2016849.Google Scholar
Hagan, Margaret, and Kim, Miso. 2017. “Design for Dignity and Procedural Justice.” Proceedings of the Applied Human Factors and Ergonomics International Conference, 2017. New York: Springer Press.Google Scholar
Head, B. W. 2007. “Community Engagement: Participation on Whose Terms?” Australian Journal of Political Science 42, no. 3 (Summer): 441–54. http://dx.doi.org/10.1080/10361140701513570.CrossRefGoogle Scholar
Kanstrup, Anne Marie, Bertelsen, Pernille, and Madsen, Jacob Østergaard. 2014. “Design with the Feet: Walking Methods and Participatory Design.” Proceedings of the 13th Participatory Design Conference, October 2014. New York: Springer Press.Google Scholar
Kaptelinin, Victor, and Nardi, Bonnie A.. 2006. Acting with Technology: Activity Theory and Interaction Design. Cambridge, MA: MIT Press.Google Scholar
Kim, Miso. 2018. “Designing for Participation: Dignity and Autonomy of Service (Part 2).” Design Issues 34, no. 3 (Summer): 89–102. https://doi.org/10.1162/desi_a_00499.CrossRefGoogle Scholar
Kim, Miso. 2021. “A Study of Dignity as a Principle of Service Design.” International Journal of Design 15, no. 3 (December): 87–100.Google Scholar
Kim, Miso, Srinivasan, Divya, and Zhou, Xing. 2019. “The Morphology of Dignity: Service Storytelling and Prototypes or a Service Design Tool.” The Design Journal 22, no. 6 (Fall): 793–812. https://doi:10.1080/14606925.2019.1662633.CrossRefGoogle Scholar
Kimbell, Lucy. 2015. Applying Design Approaches to Policy Making: Discovering Policy Lab. Brighton, UK: University of Brighton.Google Scholar
Lynch, Kevin. 1960. The Image of the City. Cambridge, MA: MIT Press.Google Scholar
McKeon, Richard. 1990. “Philosophy and History in the Development of Human Rights.” In Freedom and History and Other Essays: An Introduction to the Thought of Richard McKeon, edited by McKeon, Zahava K., 37–61. Chicago: University of Chicago Press.Google Scholar
Mirandola, Giovani Pico. 1996. Oration on the Dignity of Man. Washington, DC: Regnery Publishing.Google Scholar
Narayanasamy, N. 2009. Participatory Rural Appraisal: Principles, Methods and Application. Thousand Oaks, CA: SAGE Publications Ltd.CrossRefGoogle Scholar
Palacin, Victoria, Nelimarkka, Matti, Reynolds-Cuéllar, Pedro, and Becker, Christoph. 2020. “The Design of Pseudo-Participation.” Proceedings of the 16th Participatory Design Conference, June 2020. New York: Association for Computing Machinery.Google Scholar
Reilly, A. C., Dillon, R. L., and Guikema, S. D.. 2021. “Agent‐Based Models as an Integrating Boundary Object for Interdisciplinary Research.” Risk Analysis 41, no. 7 (July): 1087–92. https://doi.org/10.1111/risa.13134.CrossRefGoogle Scholar
Rosen, M. 2012. Dignity: Its History and Meaning. Cambridge, MA: Harvard University Press.CrossRefGoogle Scholar
Said Mosleh, Wafa, and Larsen, Henry. 2020. “Exploring the Complexity of Participation.” CoDesign 17, no. 4 (Winter): 454–72. https://doi:10.1080/15710882.2020.1789172.Google Scholar
Smith, Rachel Charlotte, Bossen, Claus, and Kanstrup, Anne Marie. 2017. “Participatory Design in an Era of Participation.” CoDesign 13, no. 2 (April): 65–69. https://doi.org/10.1080/15710882.2017.1310466.CrossRefGoogle Scholar
United Nations Department of Economic and Social Affairs: Sustainable Development. 2015. “Transforming Our World: The 2030 Agenda for Sustainable Development.” https://sdgs.un.org/sites/default/files/publications/21252030%20Agenda%20for%20Sustainable%20Development%20web.pdf.Google Scholar
Waldron, Jeremy, and Dan-Cohen, M.. 2012. Dignity, Rank, and Rights. Oxford: Oxford University Press.CrossRefGoogle Scholar

Save book to Kindle

To save this book to your Kindle, first ensure no-reply@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×