Skip to main content Accessibility help

We use cookies to distinguish you from other users and to provide you with a better experience on our websites. Close this message to accept cookies or find out how to manage your cookie settings.

Close cookie message
×
Hostname: page-component-78c5997874-s2hrs Total loading time: 0 Render date: 2024-11-10T09:58:53.000Z Has data issue: false hasContentIssue false

14 - Mitigating the Adverse Effects of Technostress

from Part V - Emerging Issues

Published online by Cambridge University Press:  23 February 2023

By
Monideepa Tarafdar ,
Henri Pirkkalainen  and
Markus Salo
Edited by
Laurent M. Lapierre  and
Sir Cary Cooper
Laurent M. Lapierre
Affiliation:
University of Ottawa
Sir Cary Cooper
Affiliation:
University of Manchester
Get access

Summary

Recent years have seen a considerable body of scholarly work on the phenomenon of ‘technostress’. Expressed briefly, technostress is the stress individuals experience because of their use of information technology (IT). It happens when they are not able to deal with the demands placed by IT use in a healthy manner. The literature over the last decade has developed a good understanding of why technostress occurs in both work and non-work–related use of IT, and its adverse effects. Scholarly interest has now turned to how such effects can be mitigated and how individuals can cope with technostress, which is the focus of this chapter. We examine technostress mitigation and coping in both the work and non-work settings.

Keywords

well-beingtechnostresscopingmitigation
Type
Chapter
Information
Organizational Stress and Well-Being , pp. 441 - 456
Publisher: Cambridge University Press
Print publication year: 2023

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Ayyagari, R., Grover, V., & Purvis, R. (2011). Technostress: Technological antecedents and implications. MIS Quarterly, 35(4), 831–858.CrossRefGoogle Scholar
Barley, S. R., Meyerson, D. E., & Grodal, S. (2011). E-mail as a source and symbol of stress. Organization Science, 22(4), 887–906.Google Scholar
Beaudry, A., & Pinsonneault, A. (2005). Understanding user responses to information technology: A coping model of user adaption. MIS Quarterly, 29(3), 493–524.Google Scholar
Beaudry, A., & Pinsonneault, A. (2010). The other side of acceptance: Studying the direct and indirect effects of emotions on information technology use. MIS Quarterly, 34(4), 689–710.Google Scholar
Benlian, A. (2020). A daily field investigation of technology-driven stress spillovers from work to home. MIS Quarterly, 44(3), 1259–1300.Google Scholar
Carver, C., Scheier, M., & Weintraub, J. (1989). Assessing coping strategies: A theoretically based approach. Journal of Personality and Social Psychology, 56, 267–283.Google Scholar
D’Arcy, J., Herath, T., & Shoss, M. (2014). Understanding employee responses to stressful information security requirements: A coping perspective. Journal of Management Information Systems, 31(2), 285–318.Google Scholar
Elie-Dit-Cosaque, C. M., & Straub, D. W. (2011). Opening the black box of system usage: User adaptation to disruptive IT. European Journal of Information Systems, 20(5), 589–607.Google Scholar
Eurofound and the International Labour Office. (2017). Working anytime, anywhere: The effects on the world of work. Publications Office of the European Union, Luxembourg, and the International Labour Office, Geneva. Fairweather.Google Scholar
Folkman, S., & Moskowitz, J. T. (2004). Coping: Pitfalls and promise. Annual Review of Psychology, 55, 745–774.Google Scholar
Fox, J., & Moreland, J. J. (2015). The dark side of social networking sites: An exploration of the relational and psychological stressors associated with Facebook use and affordances. Computers in Human behavior, 45, 168–176.Google Scholar
Galluch, P., Grover, V., & Thatcher, J. (2015). Interrupting the workplace: Examining stressors in an information technology context. Journal of the Association for Information Systems, 16(1), 1–47.Google Scholar
Krasnova, K., Widjaja, T., Buxmann, P., Wenninger, H., & Benbasat, I. (2015). Research note – why following friends can hurt you: An exploratory investigation of the effects of envy on social networking sites among college-age users. Information Systems Research, 26(3), 585–605.Google Scholar
Maier, C., Laumer, S., Eckhardt, A., & Weitzel, T. (2015b). Giving too much social support: Social overload on social networking sites. European Journal of Information Systems, 24(5), 447–464.Google Scholar
Maier, C., Laumer, S., Weinert, C., & Weitzel, T. (2015a). The effects of technostress and switching stress on discontinued use of social networking services: A study of Facebook use. Information Systems Journal, 25(3), 275–308.Google Scholar
Maier, C., Laumer, S., Wirth, J., & Weitzel, T. (2019). Technostress and the hierarchical levels of personality: A two-wave study with multiple data samples. European Journal of Information Systems, 28(5), 496–522. https://doi.org/10.1080/0960085X.2019.1614739Google Scholar
Lazarus, R. S. (1993). From psychological stress to the emotions: A history of changing outlooks. Annual Review of Psychology, 44, 1–21.Google Scholar
Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal and coping. Springer.Google Scholar
Liang, H., & Xue, Y. (2009). Avoidance of information technology threats: A theoretical perspective. MIS Quarterly, 33(1), 71–90.Google Scholar
Pirkkalainen, H., Salo, M., & Makkonen, M. (2020). IT engagement as a blessing and a curse? Examining its antecedents and outcomes in organizations. International Journal of Information Management, 53(April), 102130.Google Scholar
Pirkkalainen, H., Salo, M., Makkonen, M., & Tarafdar, M. (2017). Coping with technostress: When emotional responses fail. Proceedings of the 38th International Conference on Information Systems (ICIS).Google Scholar
Pirkkalainen, H., Salo, M., Tarafdar, M., & Makkonen, M. (2019). Deliberate or instinctive? Proactive and reactive coping for technostress. Journal of Management Information Systems, 36(4), 1179–1212.Google Scholar
Ragu-Nathan, T. S., Tarafdar, M., Ragu-Nathan, B. S., & Tu, Q. (2008). The consequences of technostress for end users in organizations: Conceptual development and validation. Information Systems Research, 19(4), 417–433.Google Scholar
Salo, M., Makkonen, M., & Hekkala, R. (2020). The interplay of IT users’ coping strategies: Uncovering momentary emotional load, routes, and sequences. MIS Quarterly, 44(3), 1143–1175.Google Scholar
Salo, M., Pirkkalainen, H., Chua, C., & Koskelainen, T. (2021). Formation and mitigation of technostress in the personal use of IT. MIS Quarterly, 46(2), 1073–1108.Google Scholar
Salo, M., Pirkkalainen, H., & Koskelainen, T. (2019). Technostress and social networking services: Explaining users’ concentration, sleep, identity, and social relation problems. Information Systems Journal, 29(2), 408–435.Google Scholar
Schwarzer, R., & Taubert, S. (2002). Tenacious goal pursuits and striving toward personal growth: Proactive coping. In Frydenberg, E. (Ed.), Beyond coping: Meeting goals, visions and challenges (pp. 19–35). Oxford University Press.Google Scholar
Shu, Q., Tu, Q., & Wang, K. (2011). The impact of computer self-efficacy and technology dependence on computer-related technostress: A social cognitive theory perspective. International Journal of Human–Computer Interaction, 27(10), 923–939.Google Scholar
Stein, M., Newell, S. M., Wagner, E. L., & Galliers, R. D. (2015). Coping with information technology: Mixed emotions, vacillation, and nonconforming use patterns. MIS Quarterly, 39(2), 367–392.Google Scholar
Stich, J.-F., Tarafdar, M., Cooper, C. L., & Stacey, P. (2017). Workplace stress from actual and desired computer-mediated communication use: A multi method study. New Technology, Work and Employment, 32(1), 84–100.Google Scholar
Stich, J.-F., Tarafdar, M., Stacey, P., & Cooper, C. L. (2019). Appraisal of email use as a source of workplace stress: A person–environment fit approach. Journal of the Association for Information Systems, 20(2), article 2.Google Scholar
Tams, S., Thatcher, J. B., & Grover, V. (2018). Concentration, competence, confidence, and capture: An experimental study of age, interruption-based technostress, and task performance. Journal of the Association for Information Systems, 19(9), 857–908.Google Scholar
Tarafdar, M., Bolman Pullins, E., & Ragu-Nathan, T. S. (2015). Technostress: Negative effect on performance and possible mitigations. Information Systems Journal, 25(2), 103–132.Google Scholar
Tarafdar, M., Cooper, C. L., & Stich, J. F. (2019). The technostress trifecta – techno eustress, techno distress and design: Theoretical directions and an agenda for research. Information Systems Journal, 29(1), 6–42.Google Scholar
Tarafdar, M., Maier, C., Laumer, S., & Weitzel, T. (2020b). Explaining the link between technostress and technology addiction for social networking sites: A study of distraction as a coping behavior. Information Systems Journal, 30(1), 96–124.Google Scholar
Tarafdar, M., Pirkkalainen, H., Salo, M., & Makkonen, M. (2020a). Taking on the ‘dark side’ – coping with technostress. IEEE IT Professional, 22(6), 82–89.Google Scholar
Waizenegger, L., McKenna, B., Cai, W., & Bendz, T. (2020). An affordance perspective of team collaboration and enforced working from home during COVID-19. European Journal of Information Systems, 29(4), 429–442.Google Scholar
Weinert, C., Maier, C., Laumer, S., & Weitzel, T. (2020). Technostress mitigation: An experimental study of social support during a computer freeze. Journal of Business Economics, 90(8), 1199–1249.Google Scholar

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×