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Chapter 6 - Employee Responses to Technological Change

A Retrospective Review

from Part III - Change in Context

Published online by Cambridge University Press:  28 September 2023

By
Katerina Gonzalez  and
Rouven Kanitz
Edited by
Shaul Oreg ,
Alexandra Michel  and
Rune Todnem By
Shaul Oreg
Affiliation:
Hebrew University of Jerusalem
Alexandra Michel
Affiliation:
Universität Heidelberg
Rune Todnem By
Affiliation:
Universitet i Stavanger, Norway
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Summary

The rate of technological change within organizations has been fast-tracked by the recent global health crisis and shifting workplace dynamics. As many organizations decide how to best manage the implementation of new technologies, they must also consider the human response, which can facilitate the success of the overall implementation. Complementing the focus of this book (how is change perceived by recipients?), we focus on what is known about how employees respond to technological changes. In this review, we provide a retrospective account of the body of work on this topic. First, we review the types of technological changes that have been studied in relation to broader dimensions of organizational change. Second, we elaborate on theoretical perspectives that have been used, including comparing technology-specific models with broader theoretical approaches. Third, we summarize the antecedent-response relationships that have been examined. We hope that this bird’s-eye view of the field allows scholars to span disciplines and consider aspects related to the design and type of the technology, which have been largely treated as a setting, in future research.

Keywords

Human-technology interfacePsychology of technological changeTechnology implementationAdoption processesTechnology useTechnology acceptanceTechnology resistanceNew technologyResponses to technological changePerspectives on technology acceptance/resistance
Type
Chapter
Information
The Psychology of Organizational Change
New Insights on the Antecedents and Consequences of Individuals' Responses to Change
 , pp. 120 - 147
Publisher: Cambridge University Press
Print publication year: 2023

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