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18 - Public services as conversion factors

Exploring the theory and practice

from Part III - Social Choice and Capabilities in Action

Published online by Cambridge University Press:  28 March 2024

By
Richard Brunner  and
Nick Watson
Edited by
Flavio Comim ,
P. B. Anand  and
Shailaja Fennell
Flavio Comim
Affiliation:
Universitat Ramon Llull
P. B. Anand
Affiliation:
University of Bradford
Shailaja Fennell
Affiliation:
University of Cambridge
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Summary

Public service reform in the shape of collaborative governance is consistently promoted by statutory actors in Scotland and other high-income countries to help develop high-quality and efficient public services, responsive to peoples needs, but this notion contains a number of weaknesses. This chapter explores the potential of the capabilities approach (CA), conversion factors in particular, to achieve a more effective model for conceptualizing, driving and evaluating how public services operate, drawing on empirical work conducted by What Works Scotland. It argues that the CA provides an ethical framework for evaluating the role and function of public services in safeguarding peoples well-being and social justice, especially for those with fewest resources. Employing data from two research projects in areas of multiple deprivation, the impact of public service interventions is evaluated in terms of conversion factors, and how these shape outcomes for citizens and communities. The concept of structural conversion factors is an innovative response to criticism of the CA, and the chapter argues that this modification allows it to better confront the drivers of social injustice.

Keywords

capabilities approachconversion factorspublic servicespublic service reformScotland
Type
Chapter
Information
Social Choice, Agency, Inclusiveness and Capabilities , pp. 401 - 422
Publisher: Cambridge University Press
Print publication year: 2024

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