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A patient-centred approach to defining and assessing interviewing competency

Published online by Cambridge University Press:  11 October 2011

Cathy Heaven ,
Peter Maguire  and
Claire Green
Cathy Heaven*
Affiliation:
CRUK Psychological Medicine Group, Manchester, United Kingdom
Peter Maguire
Affiliation:
CRUK Psychological Medicine Group, Manchester, United Kingdom
Claire Green
Affiliation:
CRUK Psychological Medicine Group, Manchester, United Kingdom
*
Address for correspondence: Dr. C. Heaven, CRUK Psychological Medicine Group Stanley House, Christie Hospital. Wilmslow Road, Manchester M20 4BX (United Kingdom). Fax:+161-446.8103 E-mail: cathy.heaven@man.ac.uk
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Summary

The inclusion of communication skills as a core competency in health care curricula, has led to the need to define adequacy in this area. Developments in the field of interview analysis have meant that robust and objective ways of assessing interview behaviours are now available; however, these systems in themselves do not provide a model for assessing competency. As adequacy in interviewing is contextually driven, this paper discusses the potential of using patient centeredness to address the issue. It suggests two ways in which patient centeredness may be operationally defined, permitting data available from current rating systems, and from a new system shortly to be available, to be used to assess interviewing competency.

Declaration of Interest: the authors would like to acknowledge Cancer Research UK for funding this work.

Keywords

communicationassessmentcompetencypatient-centrednessinterviewing.
Type
Sequence Analysis of Patient-Provider Interaction
Information
Epidemiology and Psychiatric Sciences , Volume 12 , Special Issue 2: Sequence Analysis of Patient-Provider Interaction , June 2003 , pp. 86 - 91
Copyright
Copyright © Cambridge University Press 2003

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