Health visiting is adopting an enabling model of practice, which
may
promote social inclusion, but is under pressure to justify itself. The
article
focuses on health visitors' work with Pakistani women and comparable
white women in Glasgow, examining the nature of health visiting and
women's responses to it. Health visitors' perspectives involve
the appreciation
of cultural differences, building relationships with clients, and some
stereotyping of clients. Techniques include highly valued home visiting,
and processes of negotiation with clients. Problems faced include difficulties
with interpreters, lack of training, relationships with other professions,
recent changes in the NHS, and issues of stress and personal
safety. Women's views of health visitors are generally positive, especially
concerning home visits, time spent with clients, and gate-keeping access
to GPs. Negative views came mostly from white women, and concerned
the more controlling models of health visiting. Thus, enabling health
visiting practice was widely appreciated, and could act as an inclusionary
force, facilitating access to and use of health services. Exclusion was
operating at institutional level, towards minorities and women of lower
socio-economic groups, but was being actively resisted by practitioners.