This article by Ian Hunter, which has been adapted from his BIALL Conference presentation at the Belfast Europa Hotel, examines increasing the visibility of law firm library and information services in terms of what should be done and what should not be done. Or, as Ian puts it: “Is saying yes to everything really the right thing to do?”

Recruitment within the legal information sector has been challenging in recent years, in both the UK and the US, with a market that has been heavily skewed in favour of applicants. Which is why the City Legal Information Group (CLIG) hosted a virtual conference in late February to look at the current state of the recruitment market, the best ways to hire the very best people, and also the methods individuals might employ to find work in the sector themselves. Here Caroline Asbjornsen, a researcher at Watson Farley & Williams LLP and a member of the CLIG committee, talks us through what turned out to be a fascinating discussion.

The narrative that banks, government departments and state-owned enterprises are the foremost protagonists in shaping China's outbound capital flows has been a commonplace view. This article seeks to expand the focus to include other under-scrutinised players: lawyers. With reference to exporting industries (such as shipping and natural gas), this article explains how lawyers – in tandem with China's governmental and judicial organs – have shifted from enabling outflows to postponing them, as a result of China's Covid-19 force majeure regime. Even with capital on pause, Covid-19 has also kept lawyers busy, prompting them to think about how to maximise their firm's proximity to the clients they have and to new clients that they want to win. Accordingly, this article also provides an overview of the techniques used by predominantly Anglo-American law firms to gain access to new legal markets during Covid-19, with a view to winning more work from Chinese capital-exporters and their foreign counterparties.

The purpose of this research is to understand the impact of the COVID-19 pandemic on the legal information profession within law firm libraries in Britain and Ireland. As the pandemic only began the year before commencing this research, few studies had been conducted on the topic, thereby a clear opening for this study emerged. This study uses a survey research strategy comprised of a mixed methods research approach. Desk research in the form of a literature review opens the study. A questionnaire and 5 semi-structured interviews were subsequently conducted. To understand the impact of the pandemic on the legal information profession within law firm libraries, the research objectives break the topic down into 4 areas that give insight into the consequences of the pandemic. The research found that A) working from home was the major impact faced due to the lockdown in spring 2020; B) use and spending on print resources declined; C) the role of legal information professionals has not significantly changed; and D) future legal information professionals will need to upskill due to technological developments and improve the image of the profession. Owing to the recent outset of the COVID-19 pandemic, it is important to compare the findings of this research to similar future studies to determine the validity of the results.

In this article Matthew Leopold, Head of Brand and Communications at LexisNexis, discusses the rise of the legal consultant and concludes that while the platform model is positioned well as a disrupter, the traditional law firm model is not going away anytime soon, with talent retention likely to become the biggest challenge for all legal firms over the next few years.

This article by Clare Brown is based on a presentation given at the BIALL Online Annual Conference in June 2021. It takes the form of a case study that illustrates how library and information professionals can control the flow of information so as to avoid users being overwhelmed by news.

In this article Aileen Johnson, Head of Knowledge at Charles Russell Speechlys, describes the process of creating a knowledge strategy for a law firm. Simon Heatley, a Knowledge Development Lawyer in Charles Russell Speechlys' Disputes team, comments on this at a practice area level. Although drafted from a law firm perspective, this process could be adapted and replicated in other organisations.

Developing an enquiries tracking database can provide library services managers with data about how their services are being used and by whom. The software should to be configured to the requirements of the individual team in order to provide actionable data to help predict future needs and connect users with the right services. This article, written by Jas Breslin, follows one firm's journey to identify and roll-out a new research tracking system, Quest, under tight time constraints.

In recent years there has been an explosion of new ‘legal tech’ solutions on the market claiming to solve almost every problem or improve the efficiency of almost any process in a law firm. Alongside these new legal tech vendors are the traditional legal vendors offering enterprise solutions, and it can be challenging to identify, select and implement the right mix of solutions to solve your law firm's knowledge management (KM) needs. If you are thinking about or have been asked to introduce a new KM solution, it can be difficult to know where to get started, especially if you are in this position for the first time. This article, by Richard Tomlinson, explores some techniques and methodologies picked up over several years working in legal technology in big-law, to help you select and implement the best technology solutions for your firm.

This article by the LexisNexis Segment Marketing team explains the approach, methodology and findings of the LexisNexis Gross Legal Product (GLP) report, first presented at the BIALL's Virtual Conference in June 2020. The GLP is a quantitative measure of underlying demand for legal services in the UK, comprised of 250 individual metrics which serve as proxies for legal activity. The article outlines the methodology and sources used to build the GLP; headline findings for Q2 2020 YTD; and provides suggestions for how firm leaders and knowledge professionals could use the information in their work. The GLP Q2 model found that demand for legal activity has declined by 7% since the start of 2020.

In this article Ian Hunter considers his experiences, learning points and recommendations on running an international law firm research service from home for 6 months, after being sent home at one hour's notice. In the article he considers working from home, including the psychological benefits of having a ‘journey’ to work, providing a research service and a library service, managing a team and the use of communications technology.

This article argues that a migration from print resources to electronic access is required to democratise access to legal information for lawyers, and that resource managers should seize this opportunity to ‘go digital’ while lawyers are more accepting of change and open to new technologies as a result of forced changes to working practices during the Covid-19 pandemic. The author, Jas Breslin, a law library professional with 20-plus years of experience, explains how the sector is now grasping the nettle.

The Covid-19 pandemic drastically changed the information landscape. For us it exponentially increased our workload and unequivocally demonstrated how much value we could add to the business. The skill set of information professionals is in demand like never before, changing many of our roles for the better. This article, written by Felicity Cross, discusses the effect the pandemic has had on her department and what that means for our profession as a whole.

This article by Jill Henderson and Louise Young is based on their ‘Lightning Talk’ at the 2018 BIALL Conference and describes the recent current awareness project at Irwin Mitchell. It outlines each stage of the project from recognising there was a need to change and choosing the right product to enable that, through to gathering requirements, building searches and launching the new alerts. It goes through each stage in detail and outlines the lessons learnt to help others who may be considering a similar project.

This article developed from a talk delivered by the authors, Timonie Green and Diane Miller, at the BIALL Annual Conference in June 2018, whereby they looked at how the Library and Information Services in both of their firms have managed a move to agile working. Withers, at the time, were deep in preparations for the move, whilst Gowling WLG had been working agilely for some time. The hope is that by telling these stories, and talking about the issues encountered, some pointers and ideas can be given to other firms facing the challenge.

This article, by Claire Fox, is designed to share tools and techniques to help with business planning. It will focus on sharing real life knowledge and experience, with practical tips for developing your own business plan. It will lead to a better understanding of why a formal business plan process is crucial to helping teams prepare for the future and remain relevant and necessary to their organisations.