Multiple welfare states are re-emphasising the need for street-level bureaucrats’ (SLBs) discretion to stimulate responsive service provision. However, little is known about how SLBs with diverse backgrounds in inter-departmental settings deliberate what it means to use discretion well when different rules, eligibility criteria, and interpretations apply to a client. We address this gap by investigating the stories that participants of a Dutch policy experiment told each other to justify which clients should be granted a flexible interpretation of entitlement categories amid scarcity. We found that ‘caretakers’ used the ‘victim of circumstances’ and ‘good citizen’ plot-type to convince ‘service providers’ that the use of discretion was the right thing to do, whereas the latter used the ‘not needy enough’ or ‘the irresponsible citizen’ plot-type for contestation. Our analysis shows that storytelling helped SLBs to make sense of and bring cohesion to complex situations. Moreover, the analysis shows how stories can have a strong emotional appeal and create a sense of urgency to act collectively, yet can also create divisions and opposition among SLBs. As such, storytelling influences how SLBs think and feel about the client, themselves, and each other, and influences how discretion is used at the front-line of public policy.

The economic shock of the Covid-19 crisis has disproportionately impacted small businesses and the self-employed. Around the globe, their survival during the pandemic often relied heavily on government assistance. This article explores how economic relief to business is understood through the lens of deservingness in the public. It examines the case of Germany, where the government has responded to the pandemic by implementing an extensive support programme. Notably, in this context, the self-employed are typically outsiders to the state insurance system. Combining computational social science methods and a qualitative analysis, the article focuses on the debate about direct subsidies on the social media platform Twitter/X between March 2020 and June 2021. It traces variation in the patterns of claim making in what is a rich debate about pandemic state support, finding that this discourse is characterised by the concern that economic relief threatens to blur existing boundaries of worth in society. The reciprocity principle of deservingness theory is pivotal in asserting business identities in times of crisis, yet it also reveals a fundamentally ambiguous relationship with the principle of need. Additionally, the claim of justice-as-redress, as a novel dimension of reciprocity, surfaces as an important theme in this debate.

What shapes citizens’ perceptions of long-term welfare state sustainability? Past work hints at three explanations: information about fiscal pressure, deservingness views of recipient groups, and left-right ideology. We consider all three in an experiment exposing people to information about fiscal costs and/or low deservingness in the labor market domain. Left-right ideology functions as a moderator. Unlike past work, which has concentrated on demographic pressures, information about fiscal costs does not generate worries about sustainability (separately or combined with deservingness cues). Rather, left-right ideology moderates reactions. People on the left seem to question and counterargue against fiscal pressure, such that when facing negative information, they develop more positive sustainability views. This counter-reaction coexists with statistically insignificant effects in the negative direction among people on the right. These ideological contingencies arise without partisan cues, suggesting that welfare state pressure itself is ideologically controversial in the labor market domain.

The media are often blamed for widespread perceptions that welfare benefit claimants are undeserving in Anglo-Saxon countries – yet people rarely justify their views through media stories, instead saying that they themselves know undeserving claimants. In this paper, I explain this contradiction by hypothesising that the media shapes how we interpret ambiguous interpersonal contact. I focus on disability benefit claimants, which is an ideal case given that disability is often externally unobservable, and test three hypotheses over three studies (all using a purpose-collected survey in the UK and Norway, n=3,836). In Study 1, I find strong evidence that a randomly-assigned ‘benefits cheat’ story leads respondents to interpret a hypothetical disability claimant as less deserving. Study 2 examines people’s judgements in everyday life, finding that readers of more negative newspapers in the UK are much more likely to judge neighbours as non-genuine – but with effectively no impact on judgements of close family claimants, where ambiguity is lower. However, contra my expectations, in Study 3 I find that Britons are no more likely than Norwegians to perceive known claimants as non-genuine (despite more negative welfare discourses), partly because of different conceptions of what ‘non-genuineness’ means in the two countries.

This paper investigates which factors shape popular support for the taxation of wealth in Germany, a country with one of the highest levels of wealth inequality in Western Europe. Although public support for progressive taxation in general is strong, no tax on personal net wealth is currently levied. Against this backdrop, we ask how objective and subjective self-interest, information about wealth inequality and deservingness valuations regarding the wealthy affect popular support for a personal wealth tax. Particular attention is paid to the interaction between self-interest and deservingness. Using original survey data and a vignette design, we find that subjective self-interest is more important than objective self-interest, and that providing information on aggregate wealth inequality can shift the attitudes of those who are otherwise indifferent in favour of wealth taxation. Furthermore, deservingness valuations impact support for taxation in important ways. Factors indicating meritocratic wealth accumulation reduce support, and this is especially pronounced among low-status respondents. By contrast, while non-meritocratic factors increase support for taxation, these effects are largely off-set in privileged groups. Altogether, these findings suggest that self-interest and deservingness valuations impact attitudes towards wealth taxation in opposing directions, and that providing information to those otherwise indifferent might increase redistributive preferences.

International solidarity is indispensable for coping with global crises; however, solidarity is frequently constrained by public opinion. Past research has examined who, on the donor side, is willing to support European and international aid. However, we know less about who, on the recipient side, is perceived to deserve solidarity. The article argues that potential donors consider situational circumstances and those relational features that link them to the recipients. Using factorial survey experiments, we analyse public support for international medical and financial aid in Germany during the COVID-19 pandemic. Our results show that recipient countries' situational need and control, as well as political community criteria, namely, group membership, adherence to shared values and reciprocity, played a crucial role in explaining public support for aid. Important policy implications result: on the donor side, fault-attribution frames matter; on the recipient side, honouring community norms is key to receiving aid.

Many policies target the economic and social consequences of regional inequality. This study experimentally investigates factors explaining the public degree of consent to financial transfers to disadvantaged regions. The main hypothesis of this study is that most people use the deservingness-heuristic not only to judge individuals but also to judge regions. We argue that people advocate interregional transfers based on perceived deservingness determined by recipient region’s need, lack of responsibility for the need, likelihood of reciprocity, and by a shared identity. To support this hypothesis, we conducted a factorial survey in Germany asking respondents to rate transfers to needy regions under different hypothetical conditions. We demonstrate, as predicted by the deservingness hypothesis, that consent to transfers to other regions is positively influenced by the extent of need and, in particular, past effort of the recipient region as well as by a shared identity. The results suggest that regional policies are particularly accepted when they target needs caused by factors beyond the control of recipient regions.

The “public charge” rule is a long-standing immigration policy that seeks to determine the likelihood that a prospective immigrant will become dependent on the government for subsistence. When the Trump administration sought to expand the criteria that would count against an applicant for permanent residency to include public benefits historically excluded from the calculation, thousands of commenters wrote to oppose or support the proposed changes. This paper explores the moral and practical reasons commenters provided for their position on the public charge rule and considers the value of the public comment process for immigration, health, and social policy.

Recently, as a corollary of intensified efforts to understand the rise of right-wing populism, the topic of social recognition has gained renewed attention in sociological research. It seems that a sense of misrecognition and exclusion is shaped as much by cultural as by economic factors. Just how these elements are interlinked, however, remains a black box. In this article, I offer an empirical contribution to this problem: I demonstrate that social recognition is nourished in everyday interpersonal relations and that people negotiate ideas of economic deservingness in their social surroundings—so much so, in fact, that they make social ties dependent on them. The article studies the case of the post-1989 societal shifts in formerly communist-ruled East Germany, a context marked by a pervasive sense of social exclusion today. In interviews with 41 individuals who lived through this rupturing process, I identify a crucial dynamic of social misrecognition in how respondents evaluate other peoples’ strategies of coping with the economic fallout of this time and how they draw—often deeply personal—boundaries between themselves and others on these grounds.

Within the welfare deservingness literature, the question of how people conceive of deservingness criteria is still underexplored. Theoretical insights indicate that identity and reciprocity criteria are more fluidly conceived by people than much deservingness literature describes. Through a qualitative analysis, I explore how Chinese people evaluate the deservingness of a group of Chinese nationals (identity) who contribute (reciprocity) but are excluded from welfare: intranational Chinese migrants. I find that Chinese people have multiple conceptions of identity and reciprocity criteria. Some conceive of identity through larger communities, such as the nation, while others conceive of it through local communities, such as the family. Reciprocity can be conceived of in a less conditional way, which means that contributions generally make one deserving, and in a more conditional way, where one’s deservingness depends on one’s ability to make more specific kinds of contributions. Welfare recipients’ deservingness becomes very dependent on respondents’ conceptions of these deservingness criteria.

Welfare states allocate and redistribute resources across different groups. For the social legitimacy of welfare states, public support of redistributive processes and outcomes is crucial. An important aspect in this context is the deservingness or non-deservingness of benefit recipients from the perspective of those who both financially contribute to the system and potentially benefit from it. We invited a random sample of the German labour force to participate in an online-survey. Using a factorial survey experiment, we described fictitious unemployed persons with different attributes and asked survey participants on the just maximum benefit duration for each particular case. Judgements regarding just benefit durations vary along the criteria of reciprocity, control, attitude and need: Respondents grant longer unemployment benefits to older jobseekers, as well as to jobseekers who became involuntarily unemployed, had stable employment careers, have to care for the elderly or are sole earners in the household.

Active labour market policy (ALMP) reforms have fundamentally changed welfare states over the last decades. Their objectives are quite diverse: workfare reforms have increased conditionality and sanctioning of benefits, while enabling reforms have extended education and training opportunities for the unemployed. Little is known about the political discourse on ALMP reforms. We investigate how the individual unemployed person is portrayed in ALMP reforms via a comparative coding analysis of parliamentary debates on labour market reforms that took place in Germany in 2003 (workfare) and in 2016 (enabling). Our results indicate that compared to enabling reforms the individual unemployed is less important in the framing of workfare reforms but more often blamed. Party characteristics matter: parties on the left more often point to the deservingness of the unemployed. However, when the social democratic party in government introduced a workfare reform they used blaming of unemployed persons as a framing strategy.

The article analyses opinions on deservingness expressed by social media users in debates about social welfare granted to refugees and families with dependent children in Poland. The article’s focus is on the content of deservingness criteria. This term describes the variety of factual and specific expectations applied to beneficiaries within each of the deservingness criteria. Qualitative content analysis of Facebook comments led to the finding that when users evaluate beneficiaries’ deservingness, they take into account their control over their own neediness, attitude, reciprocity in relation to the general population, identity and the level of need. However, within each of these deservingness criteria there is a plenitude of diverse, specific, often contradictory concepts of what exactly the sign of (un)deservingness is. The study shows that in the case of refugees, a group deemed less deserving, those content categories are more demanding and exclusive. In particular, the content of the need category proved broad and biased toward favouring a generally ‘more deserving’ group. The understanding of families’ need was often based on collective relative deprivation and the assumption that those who are needy have been neglected in previous social welfare programs, whereas refugees’ ‘real need’ was often a logically empty category.

A patchwork of policies exists across the United States. While citizens’ policy preferences in domains such as the criminal legal system, gun regulations/rights, immigration, and welfare are informed by their political predispositions, they are also shaped by the extent to which policy targets are viewed as deserving. This article centres the idea that collective evaluations matter in policymaking, and it ascertains whether subnational levels of deservingness evaluations of several target groups differ across space to illuminate the link between these judgements and state policy design. We leverage original survey data and multilevel regression and poststratification to create state-level estimates of deservingness evaluations. The analyses elucidate the heterogeneity in state-level deservingness evaluations of several politically relevant groups, and they pinpoint a link between these social reputations and policy design. The article also delivers a useful methodological tool and measures for scholars of state policy design to employ in future research.

The intensification of behavioural requirements and punitive measures in unemployment benefits by UK governments has been popular and instrumental to the politics of welfare reform. Yet there is scant research into the politics of extending this approach to working households, known as ‘in-work conditionality’ (IWC), which was introduced in the UK under Universal Credit in 2012. Addressing this gap, we examine the preferences of political parties and voters towards IWC, using data from an online survey of 1,111 adults in 2017, party manifestos and parliamentary debates. While we find evidence of a partisan split between voters and politicians on the left (oppose IWC) and right (support IWC), intra-party divides and the relative infancy of IWC suggests the politics of IWC is not set in stone. This helps to explain the blame avoidance strategies of current and previous Conservative governments responsible for IWC.

This ‘state-of-the art’ article on the role of deservingness in governing migrants’ access to social services situates our themed section’s contribution to the literature at the intersection between the study of street-level bureaucracy and practices of internal bordering through social policy. Considering the increasing relevance of migration control post-entry, we review the considerations that guide the local delivery of social services. Among others, moral ideas about a claimant’s worthiness to receive social benefits and services guide policy implementation. But while ideas of deservingness help to understand how perceptions of migrants’ claiming play out in practice, we observe limited use of the concept in street-level bureaucracy research. Drawing on theorisations from welfare attitudinal research, we demonstrate the salience of deservingness attitudes in understanding the dynamics of local social service delivery to migrant clients.

This article investigates the role of deservingness conceptions in the implementation of labour market access policies for migrants with precarious legal status. It explores how immigration officials frame the deservingness of work permit applicants, considering also the political, legal and societal context in which they work. The analysis takes account of the Control, Attitude, Reciprocity, Identity and Need (CARIN) criteria, and uses primary data of semi-structured interviews with senior officials in German municipal immigration offices. It finds that officials frequently employ deservingness frames inbuilt into the relevant parts of the law, but also behavioural norms that go beyond legal requirements. The article makes two main contributions. Providing empirical insight into the migration bureaucracy’s part in the implementation of labour market policy, it seeks to help advance understanding of the complex processes of differential in- and exclusion in countries of immigration. Furthermore, the research design allows putting the CARIN criteria to an empirical test.